r/24hoursupport 10d ago

macOS / iOS macbook spill predicament

2 Upvotes

i spilled juice onto my m2 macbook air around 20 hours ago. i immediately turned it off and flipped it upside down and i left it like that for about 9 hours. i realize that i should have left it like that for longer however as i very much needed to use it this afternoon i wasn't thinking that straight. it was dead upon attempting to turn it on again so i left it to charge for a bit while i was out, i saw the screen turn on before i left so it appeared to me that everything was fine and there wasn't any actual damage.
upon arriving back home i attempted to log in however while the individual keys appeared to be working (at least at this point) the trackpad appeared to be jammed and with the mouse being stuck in place i was unable to select the password window to successfully log in. in my effort to log in i attached a external mouse which caused the device to black out again. i then tried to turn it back on, which resulted in the screen flickering on for a bit and the keyboard also lighting up briefly before going black again. i then stupidly began to repeatedly attempt to turn the device on through holding the power button and attaching and reattaching the charging cable for varying durations, which im sure only worsened my predicament however i was in a bit of a panicked state at this time and just wanted to do anything to get it on and logged in, in order to back up the device. during this time the screen would occasionally bring up the lockscreen before blacking out when i made any effort to interact with it, or bring up the power startup options. i came to my sense shortly however and flipped the device upside down again, which is the state it is presently in at the time of my writing this. i am not sure if the device is on or off at the moment as while the screen and keys are dark i do think it might just be a case of the display not working rather than the device being off, as i was unable to shut it down after all this due to the jammed/dead trackpad.
i am greatly concerned the spill did cause permanent damage to the device however i am hoping that that this can still be resolved and my admittedly poor decision-making didn't accelerate or cement whatever damage my device may have sustained. does anyone have any tips/suggestions on what can be done at this point or what my next steps should be? i would like to at least just be able to turn on the device for a bit of time to do a quick final backup

r/24hoursupport 2d ago

macOS / iOS Gray bar on the side of my screen

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1 Upvotes

Computer is a MacBook Air. Gray bars appeared suddenly when I opened my laptop this morning. Nothing was closed in the screen. The colored stripes on the side are from a previous screen crack but that’s not a concern for me.

r/24hoursupport Jan 13 '25

macOS / iOS Lost my iPhone 16

0 Upvotes

Hi , my iphone 16 got stolen today enabled lost mode and location is not getting updated from last 12 hours.Filled police complaint but it seems of no use. Anyone here can help me in tracking the phone will pay reasonable amount.

r/24hoursupport 29d ago

macOS / iOS A1990 successful battery replacement but keyboard/trackpad not working

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6 Upvotes

r/24hoursupport Jan 26 '25

macOS / iOS Can an iPad Air and iPad Mini from several years ago be fixed?

1 Upvotes

The iPad Air runs iOS 12.5.7, when I open something like YouTube it says that it requires an update/iOS 15 but I don’t the software update tab in settings says it’s fully updated. Is there a way to manually download a newer iOS or is it bunk?

More important, there’s an old iPad Mini I want to give to my kid cousin but it requires me to sign in to the shared cloud, every time I do the same pop up shows up again; not that it’s the wrong password, just “sign into iCloud”. It’s pre-iOS 12 and I want to fully sign it out of the account/factory reset it but I can’t do anything/update without signing in first and likewise it won’t let me.

I’m wondering if these devices are even usable how old they are and if it can be sorted out/how?

Thanks for reading.

r/24hoursupport Feb 04 '25

macOS / iOS Memory issues with iPhone SE

1 Upvotes

Every time I open Roblox and attempt to play this one game it tells me that my memory is low. I’ve restarted my phone several times, made sure to keep only Roblox open, and keep my phone decently charged because I notice things run smoother when my phone is above 40%. What else can I do?

r/24hoursupport Dec 30 '24

macOS / iOS Cant delete or edit Photos on Iphone 16

2 Upvotes

On my Iphone 16 I try to delete my pictures in my photos, but after I delete them and close the photos app and re open the app all the photos I just deleted come back. I also cannot edit any of my pictures either.

r/24hoursupport Jan 25 '25

macOS / iOS I really need help with this. (Apple account location)

0 Upvotes

I switched my region on the App Store to Germany to try to get TikTok back, and it didn’t work. I didn’t have a card connected to my account, and now I can’t switch it back to the USA. Is there a way to switch it back? I think I need a German credit card or smth? Anything helps!

r/24hoursupport Jan 10 '25

macOS / iOS Is there a way to find out or hack the passcode from my brothers phone?

0 Upvotes

Hi you all, I’m F26 and my brother is M23, or was… he recently have passed away December 7, 2024. He unfortunately ended himself, and I just today got his phone back from the police. I guess I’m just trying to see if anyone know or have any resources on how to unlock his phone? He had an iPhone 14pro max. I’m trying to get in to his phone so I can check what he was listening too when he passed, since he had headphones on, check his messages, pictures or something… also I’m trying to unlock his phone as well because I want to save his PlayStation account in to my videogame, because he had hundreds of hours played, we both loved to play. I’m just trying to understand better what happened… thank you all! Any advice is greatly appreciated!

r/24hoursupport Jan 26 '25

macOS / iOS Can I recover my replaced files?

1 Upvotes

I transferred JPEG files from my SSD card to my external hard drive, Samsung T7 Shield, and without realizing it I accidentally replaced my original files with the new ones having the same file names. My questions are if I can get them back and if so, how? It’s been 8 days since. I downloaded the data recovery software “Disk Drill,” but I’m having a difficult time figuring out how to use it. I’m using a MacBook.

r/24hoursupport Jan 31 '25

macOS / iOS Screen suddenly stopped responding to touch on iPad

1 Upvotes

Out of nowhere the touchscreen stopped working, so now I can’t even unlock it. It’s a newer iPad made within the last few years so I don’t know why it’d suddenly stop working. Is there a way I can fix this?

r/24hoursupport Dec 27 '24

macOS / iOS I called the #21# number

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0 Upvotes

On the video I was watching it said that you should have them all as deactivated or “they are listening” I don’t know what any of this means. Anything helps.

r/24hoursupport Jan 16 '25

macOS / iOS 3 steps of hell

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0 Upvotes

Hello possible God given saint, I have a 2017 Mac I am attempting to play pirates online, yet no matter what I do, for some reason the game refuses to open. I get past the login screen as shown above a loading screen is then presented the bar reaches 100% and then poof crashes every single time.

“I have attempted to uninstall, and then reinstall that did not work I also attempted to install it off of a different webpage, such as Google and Safari that did not work Yes, I have made sure that my computer is up-to-date yet to no avail”

THENNN I tried the same installation on an older Mac step by step exactly the same it worked perfectly fine The problem is, I am trying to play with my GF and I need both computers…. I have been attempting to troubleshoot this for days now I have about lost my mind I am at a complete loss if anyone has any suggestions, please HELP ME!!

r/24hoursupport Nov 02 '24

macOS / iOS iOS Apple ID problem

1 Upvotes

I need help from a professional please

My moms Iphone was stolen, now ache has a new one and wants to log in with her Apple ID Problem is : It sends the safety code to her old stolen phone Can she still get to all the important saved Data ?

r/24hoursupport Dec 02 '24

macOS / iOS iPhone update needed, says I don’t have enough storage but settings shows I do!

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0 Upvotes

r/24hoursupport Oct 09 '24

macOS / iOS How do I transfer footage taken on my camcorder onto my macbook so i can mess around with it in adobe premiere?

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1 Upvotes

r/24hoursupport Oct 14 '24

macOS / iOS All of my devices won’t connect but other peoples will

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1 Upvotes

Hello! So I just started working at a shop part time and my boss has a T-Mobile 5G gateway WiFi. I was the one who set it up and stuff but for some reason none of my devices will connect to it. I thought it was broken but my bosses phone and the cash register at work connect to it just fine. I thought maybe it was just my phone but my iPad won’t connect either. Seems to be just accounts logged into my iCloud account. I tried restarting the gateway and turning off and on and did the same with my phone. I restarted it, turned it off and on, and even reset network settings so that it deleted all of my previous connections for WiFi. Whenever I try to connect it shows what’s attached in the picture. So I tried to call T-Mobile and they said there’s nothing they can do after trouble shooting a bunch and it’s only my devices having the issue. It won’t even let me forget that WiFi to try to log into it again because it technically was never connected. I’m stumped.

r/24hoursupport Oct 13 '24

macOS / iOS My alarms and calls I receive don’t make any sound!

1 Upvotes

I have tried everything, and they don’t make any sound, I’m not aware of calls I receive because they don’t make any sound and whenever I need to use an alarm it doesn’t make any sound, neither it vibrates, it just appears on the screen without any sound.

-The phone isn’t on silent mode -the phone isn’t on “do not disturb” -I have an iPhone 13

I don’t know what to do, please help!!

r/24hoursupport Oct 16 '24

macOS / iOS Help Needed: Broken MacBook Pro 13” M1 Screen - Can I Use an External Monitor as My Primary Screen?

1 Upvotes

Hey everyone, I’m looking for advice regarding my MacBook Pro 13” with the M1 chip (2019 or 2020 version, the one with the Touch Bar). Unfortunately, the screen is broken, but fixing it doesn’t seem worth the price since I only use the laptop for basic tasks like watching Netflix and browsing the web.

My questions are:

1.  Can I connect an external monitor and use it as my primary screen instead of just extending my display? I’ve seen some videos on YouTube where people seem to only drag documents or tabs to the new screen, but I’d like to set it as the “Home” or main screen.
2.  Any recommendations for an affordable external monitor that’s around the same size as my MacBook screen (13 inches or similar)? Ideally, I’m looking for something under £60/£70 and available to buy in the UK.

I’d appreciate any help or suggestions!

r/24hoursupport Aug 29 '24

macOS / iOS My Mac won’t finish updating

1 Upvotes

I tried to update my Mac but the bar disappears and I don’t know how to fix it I tried holding option+esc as seen in the video and the keyboard doesn’t connect quick enough to do option+r+p

r/24hoursupport Aug 13 '24

macOS / iOS accidentally viewed porn on work phone

1 Upvotes

i accidentally viewed porn ( on reddit website ) once for like 5 seconds a month ago. i was using work phone while at home around 9 pm. at the end of this project i will have to give back the phone until a new project comes. will they find out about my mistake? i work for a large company where porn is not allowed. the phone does not have vpn connected to it and i was on home wifi, device does have mdm. im worried they might still find something and fire me. throwaway account

r/24hoursupport Sep 27 '24

macOS / iOS Photos App IOS has hidden storage space

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2 Upvotes

I’ve deleted all of my photos and cleared from the bin but it’s still high on storage despite there being no photos, videos etc at all

r/24hoursupport Sep 14 '24

macOS / iOS wifi not working only on my iphone?

1 Upvotes

My wifi isn't working on my iphone 14. its only on my phone all other devices including other iphones are working fine, i've already reset my wifi and hard reset my phone (the one with the volume buttons) but it still isn't working. help!!

r/24hoursupport Aug 14 '24

macOS / iOS Mac system settings displays weird blank box

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2 Upvotes

This weird box popped up in the middle of the system preferences. Anybody have a solution to this? I cant access settings without it.

r/24hoursupport Aug 14 '24

macOS / iOS Can you burn a dvd with a MacBook Air 2020?

0 Upvotes

I know there’s no place to insert a cd or anything but is there an extension for that? Is it possible? Also, if it is possible, how does one do it?