r/AirBnB • u/Best_Gur3923 • 5d ago

Your account has been removed , no reason given[India]

What could be the reason? I booked an Airbnb beginning of March and stayed . While booking there was a payment issue when booking from my office laptop and had tried multiple times , maybe due to VPN. Then i had tried from personal laptop and payment went through. Within a week, they removed both my wife's and my account. I had booked through my account.

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2

u/Jealous-Struggle-803 4d ago

They did you a favor.

1

u/Best_Gur3923 5d ago

|| || |We have an important update to share about your Airbnb account. We’ve removed your account from the Airbnb platform because you haven’t followed our Terms of Service. This means you’ll no longer be able to book reservations or use Airbnb.|

|| || |What this means for your account Any future reservations have been canceled and fully refunded. Refund timing will depend on processing times for your payment method. You can still access your privacy settings and manage your personal data.|

|| || |Did we make a mistake? We understand that the information we have may not tell the full story. Please submit an appeal if anything appears incorrect or if you’d like to share more details that we should consider.|

2

u/DijonSmith 5d ago

Sounds bizarre but have you chatted with a real person to get answers?

1

u/Dapper_Welcome6890 3d ago

I don't understand, I clean Airbnb's for a living , stay free when I need to spend the time looking at the residence as a consumer would. So repairs / deeps can be done when there's a grace period between the tenants .So they are completely happy with their stay.  I do think there is definitely a mistake 

1

u/Isfahan_7 5d ago

Sounds like a serious breach, I think there's little re course

1

u/herculusc0707 4d ago

Same situation sir. I contacted Airbnb and after a brief chat they referred me to a person who’s more knowledgeable at my cases that after couple of days they closed my cases with no proper response and now I couldn’t reach out to them again.

1

u/Iokyup 22h ago

This happens a lot. They use an algorithm to score users’ ‘trustworthiness’ based on data it mines. You will call customer service but they won’t do anything except say they are referring it to another team. Your wife’s account got closed cos the algorithm knows you are connected and anyone closely connected to a banned account also gets banned. They don’t have an appeals team as far as i could tell when it happened to me. Probably cheaper for them just to ban people than have a specialist team reviewing cases.