So. I live in a nice, middle class neighborhood. The house across the street from me is an Air Bnb. I would say it is rented maybe 30% of the year. Obviously more often during peak seasons, but there are also weeks for months where it stands empty.

On to the question. I recently met the woman who takes care of/cleans the house for the owners, who live out of state. She took over for her daughter when her daughter moved, but she admitted to me she's getting older and doesn't really have the time or energy for it. Nor does she need the income. She was asking if I knew anyone that would be willing/able to take over.

So. I currently have my best friend staying with me in between houses. I had a far-fetched, hair brain thought that I tossed out as a joke, but the more that I think about it.....

I was wondering how realistic it would be for her to see if the owner would allow her to live there when the house is not being rented, take care of the home, the yard, etc, and clean before and after any air BNB guests came to stay. And, she would vacate the premises when any guests are there (Of course) by staying across the street at my house. I feel like that would be an added perk, bc I can list at least 4 times that guests/parties at this particular house have gotten out of hand. Cops were called and/or damage was done. This house has also been reported to the HOA a handful of times.

I personally feel like such a service would be an even exchange for free rent, however, if that seems too entitled, I'm sure my friend would be more than willing to pay some sort of discounted rent.

I know this premise could easily be an r/choosingbeggars situation, on either side, but i also think it could be mutually beneficial. What say you all?

hi, are there any mandatory registration requirement to run your AirBnb in TamilNadu? Or else where in India.

I booked an AirBnB for a trip for 8 people about 8 months ago. It wasn’t too pricey for what it was, it was closer to the central downtown of the city we are visiting, and it could accommodate all 8 of us with beds. Last night at 10:45PM, the host cancelled my reservation citing they accidentally double booked. The host and the co-host both separately sent the exact same copy and pasted message (whoops) in the chat. I have a feeling that even if there was a double booking, the other group didn’t book before me but I suppose that’s beyond the issue at this point. Our flights are on the 3rd (today is the 1st).

My question has to do with how much does AirBnB help with finding a new location? An AirBnB support reached out to me and said they will attempt to assist in finding replacement accommodations and “if any of them are more expensive than your original reservation, we’ll try to cover the extra cost for any of these options.”.

As you can imagine, now that it’s only days away, availability is slim and there are no AirBnBs available in the area we wanted for the same price. There are comparable prices but a good bit further away than where we wanted to be. Does anyone have experience with this and know how much AirBnB will cover? I frankly don’t want to pick a place that is further from where we wanted to be, with fewer bed, for basically the same price if AirBnB is willing to put up a little bit more money. Any help is appreciated.

[Update] I reached out to support and had a specific other listing on hand, as a commenter suggested to do. They ultimately provided me with a coupon that covered the difference in price (about $250). The new booking I have is not as centrally located as I originally was hoping but, admittedly, it appears to be a bit nicer than my original reservation that got cancelled.

Update: Airbnb reinstated my review. I also realized I use the wrong city name in my post. We went to a city California in Jan and not in Florida. Either way my review has been reinstated. The host is still active though it seems

I stayed at a place in Miami back in January and left a 3-star review — totally honest, nothing crazy. I mentioned:

1. Spa - was not working when we reached there. We had to reach out to them. Had to do the same the next day 2. Pool stopped heating the next day too and then we had to reach them 3. WiFi in the documentation was Incorrect 4. There were some hairs in on the sheets in the bedroom They were pretty responsive and helpful and that was a big thing.
   

Nothing aggressive, no refund demands, no bad language. But Airbnb keeps removing the review claiming it “involved pressure or coercion.” They actually reinstated it twice, and now it’s been removed again — this time saying:

“You offered a 5-star rating in exchange for money, which violates the review policy.”

I literally NEVER contacted the host outside Airbnb. The only random text I got was from an unknown number with their info on it on March 19, and all I said was “Sorry What?” — that’s it. I have a screenshot of it. Zero other contact.

Spoke to an escalation person from AirBNB, and she said that they have documented proofs of texts between me and them. It seems the host has falsified the documents and sent it to AirBNB. Has anything like this happened to anyone?

Hi, does anyone know if the booking service fee is refundable more than 3x a year? I recall this policy a few years ago when I last used Airbnb but can't seem to find any info this time.

I'm wondering as I'm on my 3rd cancellation of the year (various issues with hosts prior to a trip in summer) and worry about using Airbnb again after this 3rd time, if I'll be maxed out, so to speak.

I have a property in East Nashville which is the trendy part of town. With how the property is zoned it would be difficult to put an accessory structure on it. That said, a tiny home on wheels *could* potentially work out well. I believe it would be classified as an RV. I am talking with zoning about this. Based on what's online, it is possible to do what I am trying to do. 

I believe this is potentially a positive investment. Lower end Airbnb's go for $150 a night in my area. I assume I'd make 20-30% less than this given the accommodation style. 

My plan would be to connect to utilities coming from my house to reduce utility setup cost. I am budgeting between 100k and 120k for the  tiny home plus whatever setup would be needed. I could refi my house to pay for this. My additional monthly cost would be easily recouped with an airbnb on the property. 

I assume i will get less than desirable customers doing this. I’m hoping that the most undesirable customers would be staying in other parts of town since the area itself is expensive. Definitely one of the bigger considerations with this idea.

Would something like this increase my property’s value at all? To me having the ability to use the back of the property to generate significant income would be a desirable feature to a buyer. The property’s already a duplex so, between the duplex rental and airbnb, the property should be quite profitable.

Other than all that (thanks for reading) what else should I be thinking about with this idea? My gut says this is a no go though, to me, the math does work out. 

So I saw a black mark with a slight dent on the radiator when I checked in and didn't thought much about it, yes it was stupid of me, but I have been to places with mild damages/imperfections and the host has never came after me for it. So in a way I just ignored it and continued my one-night stay.

Later on the check out date, the host contacted me for an explanation on what happened to the radiator, I explained nicely that it was already there and the only time I went near is to adjust the temperature, my shoes have always been off and my suitcase was nowhere near. 

She kept saying that it is not true and that I'm lying. I advised her to check with her cleaning staff and she got really hostile and said that I was accusing her cleaning lady, everything is just straight up ridiculous from that point onwards, if it wasn't already before.

Now I got a payment request through Airbnb and I declined, stating the truth to Airbnb through message. She even said I was "threatening her" and should "just confess", she also said that she has time stamped photo and videos, which she never shared with me, or at least not showing the time stamp and just the photo. But I'm worried that without photo proof from my side, Airbnb might still charge me.

What might happen next and what could I do?

Thank you all in advance :)

Update Got an email from Airbnb saying they will not be moving forward with the host’s reimbursement request. Please let this be your reminder to record a video of everything at check in and another video of how you left the house. While I wish that hosts like this would be punished, I’m glad that they were able to resolve this.

Hi! My husband and I travel a lot for work all over the country and we like to stay in airbnbs since they’re more comfortable than a hotel. We had a 3 week stay that ended March 10th. When we arrived things were not working and broken and we let the host know, even though they were things the cleaning crew absolutely would’ve noticed. We just got a notification almost a month later claming that the microwave handle was broken and we owe $650!

Luckily I asked my husband to record a video of the house when we were checking out to make sure that they wouldn’t come back and claim any damage after seeing so many horror stories on Twitter and Reddit. I submitted the time stamped pictures and instead of backing off, he escalated the claim with Airbnb. I looked it up and the microwave itself brand new is $299 and the handle is $47.

I think that this is retaliation because I left a less than favorable review where I mentioned the broken items and huge holes in the fence.

Is there anything else I can do? I’ve never been in this situation and have only had positive experience on Airbnb, but now I’m just deafeated and would rather go back to staying in hotels.

I recently stayed in an Airbnb and had several issues. There were several safety issues and several things were falsely advertised. There host was no help when I reached out and was often dismissive and did not believe me. Because of this I left a bad review.

Well, I just received a text from the host asking me to change it. I’m very concerned because he sent a text to my personal number. Does Airbnb typically give out guests’ personal numbers? Also, he has called me several times. Can I report this? I’m not really sure what to do because this has never happened to me before. I’ve used Airbnb several times and have never had someone reach out to my personal number.

i've reached out to a few hosts so far and offered to pay them a fixed rate for a certain amount of time starting on a certain date, and offering any financial credibility verification and to discuss things further.

i haven't had one person even open to discussion - they just say no.

perhaps it's obvious. it is airbnb not rent-an-apartment-bnb.

but since i'm not about to pester/question these hosts who are just flat out rejecting the offer - why wouldn't you prefer this option at all or be open to it? i can't figure out why myself.

I was looking at an ad that had mostly 5 star reviews, however one of the co-hosts did have pretty terrible reviews on their profile, so I wanted to check if the reviews were legit, and when I went to visit reviewers profiles all of them gave me a 404 Not Found page.
Does this means the profiles have since been removed? Would their profile pic and reviews still be showing if that's the case? Or does Airbnb just not let you visit anyone's profile?
(I checked with some other ads/hosts where this problem was not happening)

Edit: seems logging in made a difference (though logged out there also were profiles that just told me to log in instead of giving me a 404 page)

Omg I’m sooooo stressed out, I love being a host but hate being a guest sometimes! Like right now! I was taking an online course that had a certain requirement to have to travel to LA to obtain the full scope of the course. I couldn’t afford this trip on my own so I reached out to some of the other students (who idk personally but have spent many hours with online) and see if they wanted to share an airbnb, sounded great! Great savings! New friends, all the things!

Not anymore, the course turned out to be a SCAM and now no one wants to spend money that they already don’t have to go to LA. I don’t blame them but now me? I’m absolutely SCREWED! I got scammed by my course and now I’m left to pay a giant house airbnb all by myself! My trip is in 3 days, I talked to support and I talked tot he host and they are unwilling to help me out. Not even allowing me to move my dat. I can not afford this and a trip that I thought was going to be fun to get to know more people who share my same interests has bitten me in the ass.

I’m so disappointed in myself and in the host.. I’m stupid to have taken the lead on this booking.

I get it that the host would be missing out on money but it’s LA I’m sure he’s getting way more booking than I do AND to not even allowing me to move my date at the very least sucks. He told me that he would recommend me canceling so someone else could possibly book it and he can give me a possible partial discount. He was unwilling to tell me any figures for this discount either. To me, it just sounds like he wants an opportunity for double income at the expense of a horrible situation.

Edit: lol everyone, yes ik at the end of the day it’s my fault. The course that I got scammed by, it was not an obvious scam until you’re already in it and experiencing how they treat you and others. It just sucks bc ik how I am as a host but it’s fine,it’s my bad, I just felt like venting. Thank you for the respectful comments.

I wanted to share my recent experience with Airbnb's customer service and refund policies as a warning to others.

The situation:

• Booked 5 nights in for $1,625 + $247 in Airbnb service fees
• Had to cancel after full refund window but before 50% refund deadline
• Host offered: "I can refund you once the days are rebooked. You would receive the difference if our price ended up being lower"
• I immediately canceled (instead of waiting for 50% refund period) to help host rebook
• Host eventually refunded $363, claiming days were rebooked at much lower rate
• Airbnb kept all $247 in service fees despite collecting new service fees from the rebooker

The problems:

1. Suspicious rebooking rate calculation: The refund amount suggests the property was supposedly rebooked at an unusually low rate with zero transparency
2. Conflicting information: Host claimed April 20th wasn't rebooked, but Airbnb support confirmed all dates showed as unavailable in their system
3. Double-charging service fees: Airbnb collected service fees TWICE for the same property on the same dates - from me and from whoever rebooked

What Airbnb said: After weeks of back-and-forth, Airbnb support basically said "tough luck" and refused to even refund the service fee portion, despite their own policy stating "The service fee is refundable if you cancel before your reservation's free cancellation period ends or if your Host decides to refund you in full after you cancel."

What I learned:

• Never cancel an Airbnb based on a host's promise to refund if rebooked
• If you must cancel after the refund window, wait until the last possible moment of highest refund percentage
• Even if your dates get rebooked, Airbnb will keep their service fees, essentially double-dipping
• Airbnb support will cite policy over fairness every time

Has anyone else experienced this? Any suggestions for how to get Airbnb to address this double-charging issue?

Since I need to be during the summer in the Netherlands for an internship, I needed to get a place to stay. Unfortunately, due to massive housing shortages the market is full of scammers trying to rip off people in need. So after having avoided actual scammers, I got a room via Airbnb, with a reasonable price and full of past people's comments (210+). However, due to past experiences looking for housing I'm still worried whether it could be a scam. Is my worry reasonable or not? The landlord said that the room I want is booked and cannot come in to show me it via videocall etc. Are my worries reasonable or should I just calm the hell down?

We rented a Eureka Springs condo, had issues but didn’t complain because we loved the house.

We left it clean; post-review we received a $1400 claim, including $700 to repair small nicks on a table that we did not create and a note from cleaners saying things like “there were dirty dishes” when we’re certain we washed all the dishes.

We are 100% sure we did not do the damage. The management person was still cleaning when we arrived and mentioned there had been “rowdy” guests there before us. They left in a hurry and we believe didn’t do a thorough inspection. So we’re being blamed for the previous guests’ damage!

We’ve always had great Airbnb experiences and are excellent guests with ratings that reflect that, so we hadn’t learned yet to take videos before and after the stay. We mentioned our issues at that point (cut foot on broken glass in the kitchen, scratches on kids’ legs from something in the couch, hot tub chemicals too strong) and sent pictures.

Airbnb said not enough evidence and offered $200. Today we received the news about the $1400 with pictures, communications and invoices for repair.

We are not the wealthy corporate customers these people may be used to. We’re an extended family with one member who actually was informed they had lost their job the day we returned from vacation.

Is there any hope Airbnb will side with a family who sometimes goes on vacation against a host who provides them substantial income?

Does anyone have tips for how to deal with this?

I recently stayed in Colombia and the host is claiming that I damaged a singular bed frame board and that I need to pay to get it replaced after they contact their vendor to get pricing (which I’m sure will be for the entire box frame). They are claiming the bed was making a “very strange sound” and sent the message 4.5 hours after I checked out. The bed was not making a “very strange sound” throughout the duration of my stay. No kids or parties either, I was the only one sleeping on the bed.

I’ve stayed at this property 2 other times with no issues. This just seems very weird to me. Has anyone had experience like this? I’ve never had any host claim that I damaged a property and I’ve been on AirBnB for 3 years.

Screenshots: https://imgur.com/a/w4fP7g4

So I had written a post about this earlier but so much has changed with the situation and now I'm quite nervous.

So, I'm staying at a room in a house with other guests. I somehow locked myself out of the bedroom. I contacted the host to let them know of the situation. I then went downstairs and asked another guest who had been staying there for awhile if they knew if there were any spare keys perhaps. I don't believe he is an airbnb guest but instead someone renting a room.

We found a few in a cupboard and tried them but they didn't work. I let him know I was really appreciative of his help but I would just wait for the host to respond.

I went to the living room to sit down and wait. While I was doing so, he ended up throwing his shoulder into the door and it did open but it took out a chunk of the side of the door.

I messaged the host again to let them know that the bedroom door was open but there was some damage caused by the other guest. I certainly didn't want to sell this guy out as he was very helpful but I didn't ask or think he'd actually try and forcefully open the door.

The host came over. The other guy told her what happened and she took a picture of the damaged. She said not to worry, Airbnb will pay for it. I really appreciated his honesty and there was no disagreement in what had gone on.

She took a picture of the side of the door and told me if they were to contact me not to say anything. When I asked should I tell them what happened as it was not me who did it, she said not to.

I took her at her word and wanted to act in good faith. But now that I'm a few hours from it, I'm quite worried she is going to try and pin this on me unless I'm missing something where Airbnb would handle this cost and it not be at my expense?

Im wondering if there's anything I can do to protect myself. I did explain the situation in detail in our chat so I do have it in writing it was not me. I'm just worried that might not be sufficent .

I'm a student and on a super tight budget and I really can't afford a set back. Please note I am acting in 100% good faith here and being completely honest. If anyone has any advice, I would sincerely appreciate it.

I recently booked an Airbnb that’s fairly new—it was listed last year and only has two reviews. I usually prefer places with more reviews and a longer history, but this was the only option available in the area I wanted.

I booked it a few months ago, and today, when I went online to make a second payment, I noticed that the owner has added a new co-host. The co-host has a profile picture that is just a black screen, and the name of the co-host is "Jesus." Unlike the main host, I can't click on the co-host’s profile to see any details about them.

Since this is a new listing and I’ve never encountered a co-host profile that couldn’t be accessed, I’m feeling a bit anxious and worried that this could be a scam. I'm sure it could just be the host is religious and added it for that, but I have booked a few airBNB's and have never seen it. Has anyone seen this before?

I'm having surgery and I wanted to book an airbnb close to the surgeon for follow ups. This place didn't have many reviews (only three) but they were five stars and the pictures looked good. The email I got upon booking a (non refundable) 10 day stay explains that:

1) we only get two towels, we should "bring more" if we want more (we're flying in... this seems difficult)

2) they have washing machines/dryers in a common area but we have to bring our own detergent/etc.

Both of these seem super weird to me. Every other experience I've had the hosts went out of their way to ask if there was anything we needed or they could do for us, etc. This feels like "don't ask, the answer is no." It's more the vibe I'm concerned about than the actual rules. However, it says no refunds. It's also signed as run by a property management company, not an individual

Would I be out of bounds to explain this seems like a poor match and isn't up to the level of service we expect, and we want to avoid a negative experience for both of us? I don't want to veer too close to "cancel us or we'll leave a negative review" since I'm sure that's not allowed. Should I just grin and bear it and see how it goes?

I read a lot of Airbnb horrible experiences over the year always thinking this wouldn't happen to me. I am making this post as a warning to anyone else thinking Airbnb is still worth it.

For context, I took more than 30 successful Airbnb trips all over the world over the last 10 years. Always got 5 stars review, always left 5 stars review (or maybe once or twice 4 stars)

with my partner we decided to go last minute on a Euro road trip, stopping one day in a ski resort in the alps. We booked two days before an Airbnb for two nights that was relatively well rated (4.65) with prices inline with the general area.

First surprise: the day of checkin, we get a phone call at 3PM telling us that the shower is slightly clogged but not to worry it is still possible to take a shower and if anything I can do the "unclogging myself". First red flag is that they hint that given the price and the high season I should not be surprised? I tried to be non-confrontational and just said "We will see how it is and what we can do when we get there".

Second surprise at checkin: The place smells horrible as stale waste water would. The place is generally gross and there is a poop in the toilet.
After contacting the host they start making excuses that this is because the previous tenants that didn't clean things properly. It then hits me that this is one of those places where the host doesn't even check between tenants! The hosts are super difficult to work with, and we just decide to not take a shower for the two nights (the shower is completely clogged, not just slightly). They started to accuse us that we knew about that issue before checkin in so they are not responsible anymore.

This will turn out to be our major mistake, we were in a hurry both evenings and days so we just brushed over all those issues and decided to not overthink it. We were on holidays after all and we already spent hours with the hosts on the phone or over messages. We had day activities and reservations at night.

On checkout, we decide to be nice and just do their heavy cleaning requirements, leaving the place way cleaner than it was on checkin.

After leaving the hosts play super nice and beg us to leave a 5 star review, explaining that none of this is because of them.

We are now 14 days after and my second mistake is that I forgot to leave a review. We have been so busy traveling that I completely forgot that this was already the deadline for this review.

Their review has been horrible for us, they claim completely inaccurate things. Even claiming that we left the place a complete mess (the audacity...). I contacted Airbnb support to request that review to be removed with proof that those things didn't happen but they don't care and decided to leave it.

I also contacted Airbnb to ask for compensation for the dirty place but I have very little hope.

So here is my takeaway:

1. They have taken so much time out of our holidays. We estimate the time talking to them to at least 2 hours.
2. They were able to leave a disastrous review, and I was so busy traveling that I couldn't do the same in the 14 day window (my mistake, I know).
3. Support is useless. I guess they will tell us that we should have complained to support directly. But who got time for that when you checkin after already talking to the hosts for hours. We just decided to move on and complain later.
4. With Airbnb when things go well, then everyone is happy. But for the 5% of time when things go south like in this case, the hosts will be horrible to talk to, will push the fault back on you and make things generally super difficult. That is what you should protect yourself against. If you travel enough, this situation is eventually going to happen to you.

My take away is that Airbnb is not worth it anymore. They managed to ruin a perfect profile. I am spending way too much time trying to make this right, support doesn't care.

The hosts are treating this 100% as a cash making machine without any level of customer management, almost as if they did us a favor by allowing us to stay at their place. The hosts have the resources to take pictures, videos and lie with support. Supports then tell you that you need to have all the documentation. But when you are on holidays and your time is precious you are not going to document every single thing in crazy details.

I have learned my lesson. After 10 years I will exclusively book hotels from now on. This level of stress, and time lost is simply not worth it.

Staying at a Airbnb 2bed 1 bath with 4 people and upon arrival in the bathroom is a large sign saying ( Do not flush toilet paper or sanitary items this incuded flushable toilet paper)

I’ve lived in Florida and stayed in multiple Airbnb in Miami and this is the first I’ve ever heard of this inside the USA. Host wants us to put used toilet paper in uncovered trash bag next to toilet.

No mention was ever made in listing , would I be in the wrong leaving the host a review about this after the stay ?

I started a stay at an Airbnb in Australia on 02/03/2025. I move out next week.

On 04/03/2025, I messaged the host to ask for the WiFi login details. The listing clearly stated that "Free fast NBN WiFi" is available.

The host replied by telling me that WiFi is not available. He suggested that I purchased a dongle for internet access.

I didn't raise an objection at the time. I've had unstable accommodation recently and wanted to continue my stay without disruption/conflict.

During my stay, I was using my mobile plan data. This exceeded the limit. I recharged my data at a cost of $170. This is a long term recharge, so I understand getting full reimbursement is a bit too much to ask.

What are my options?

I've asked the host for a refund. He has refused by stating that he informed me there was no WiFi and that this "supersedes what is written in the listing".

I have contacted Airbnb support about it. I'm still waiting to hear from them.

It's blatant false advertising.

So March 11th I check into this Airbnb. I walk in and the ceiling height is 6'7 and I'm 6'5. Legal code all ceilings have to be at least 7 ft. The door into the bathroom is 5'7. There's mold on the ceiling. For some reason there's three refrigerators in the kitchen and only one is working and it's a mini fridge. All the appliances are daisy chains through a line of power strips. In one spot they actually covered a hole in the wall with a piece of cardboard that was spray painted white. I have pictures of all this.

So obviously I contact Airbnb support and inform them of how dirty and messed up this place is, I get a refund for my stay and night book something else. I assumed that was the end of it.

Well apparently the host filed for 200 some dollars against me because they said that I stole the Queen linens King linens and some towels. I laughed because it's obviously retaliation. And they had security cameras on the doors which I know would show me leaving and not holding a giant bundle of linens. Plus I was on the phone with Airbnb while I was checking out and taking pictures under their advisement.

So I provide the photos and contact Airbnb and tell them to review the phone call and request the video footage because obviously it exonerates me.

Airbnb sides with host. I appealed, not even 12 hours later they stand by their decision.

I contact support again (yesterday) and they say due to lack of evidence they were siding in my favor. But this morning the charge was still pending on my Airbnb account, informing me that I have until April 10th to pay. So I reach back out to customer support, spend all day with them on this, And they inform me there's nothing they can do. I should respond to the original dispute email. I informed them that it was an automated email, And I've got no response.

This Airbnb in Houston is still listed. I have requested why it hasn't been taken down yet but it got no response.

I have screenshots saved and a whole album of images. I'm just waiting to see what they say next and I'm going to keep fighting. Let's see where it goes....

I booked a cabin in the countryside for me and my dog and communicated withe the hosts about Airbnb not accepting my public service card ID. They were super friendly and offered to hold the reservation while I got in touch with customer service. Customer service said I can get a family member to book using their account and ID. When I told the hosts this they just cancelled the reservation… so I’m not sure if now they will accept my brother booking for me. Any advice is much appreciated! I really really need to get into nature

So, my Airbnb booking in Osaka, Japan (April 2–9, 2025) for my family of 5 just got canceled. The worst part? It says it was canceled by the guest when I didn’t cancel anything.

I booked this trip two months ago and reached out to Airbnb support right away, but they told me my trip was refunded, so there’s "nothing they can do."

Now I’m stuck trying to find accommodations during peak cherry blossom season, which also happens to be the weekend of the Formula 1 Grand Prix. Prices are through the roof, and almost everything is fully booked. I can't find anything remotely close to my budget.

Has anyone dealt with something like this before? Any advice or suggestions on what I can do to salvage this trip?