Honestly the whole Steam Customer Support is amazing, and a reason why I will never go to other PC companies like Epic or gog.
Just a few weeks back I needed to refund a game which was gifted to me at Christmas, but I had no time to play until March. Unfortunately I did not research before that my GPU had a bug and couldn't run the game, althought it should fullfil all requirements. Usually that is way off the 2 week window, so the bot running the usual refund denied my request, but once I got to speak with a real person, they refunded it right away! Bought LOTF the very same day with my refunded credits + what was remaining! (great game btw.)
Honestly the whole Steam Customer Support is amazing, and a reason why I will never go to other PC companies like Epic or gog.
Just a few weeks back I needed to refund a game which was gifted to me at Christmas, but I had no time to play until March. Unfortunately I did not research before that my GPU had a bug and couldn't run the game, althought it should fullfil all requirements. Usually that is way off the 2 week window, so the bot running the usual refund denied my request, but once I got to speak with a real person, they refunded it right away! Bought LOTF the very same day with my refunded credits + what was remaining! (great game btw.)
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u/Taira_no_Masakado 1d ago
Steam is truly one of the last bastions for gamers in this new era. Don't take it for granted.