r/Renton • u/slugabeds • Feb 10 '25
Slow Comcast/Xfinity internet during peak hours
It seems like Comcast is our only option when it comes to cable internet. My internet connection seems to go from 60ms ping (connecting to google.com) to about 150-300ms ping during hours from 7pm-10pm almost everyday. I've had several techs that Comcast contractors to come over and pretend they fix something when all I see is them opening and closing the box outside and talk on the phone. I tried to get more information from the last tech visit and he pretty much told me that they can't do anything about it and the slow internet is due to area congestion. I am now black listed from customer service (confirmed from friend who works at Comcast) for calling and scheduling technicians to come. Is anyone else fed up with this? Is this even legal?
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u/JetwingX Feb 11 '25
Washington recently passed a law allowing for municipal internet. Let the city council know that you’re tired of having a monopoly with comcast as the sole provider. We need to have choice in order to lower costs and increase speeds
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u/Solid-Radio Feb 10 '25
hi. i filed an fcc report months ago and they said they will have a fix in June 2025. we have been throttled for years now.
their reasoning is because they needed work permits from the city to work on the issue. hopefully it will resolve by then (i have low expectations lol).
in the meantime, you should file an FCC report as well to lower your bill. i got 20 dollars off mine for a year. also, update us here if you get any new updates
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u/slugabeds Feb 10 '25
Thanks for the response. Ill file an FCC report too. Will update this thread if anything happens.
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u/chris4sports Feb 10 '25
Been waiting for a fiber option...Xfinity sucks! I have the same experience as you've described
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u/RentonUpdates Feb 12 '25
For those seeking alternative solutions, consider mentioning it to the City. It should be noted that the City of Kent announced a partnership with an alternative internet service provider JUST LAST WEEK.
(Link to the official announcement deleted by mods).
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u/Solid-Radio Feb 12 '25
its on the kentwa.gov website. hopeful this will cover the part of renton im in too. thank you for the heads up
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u/TwoOH6ix 29d ago
In the Highlands, waiting for the day I can switch to quantum fiber. It's so ridiculous. I check weekly
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u/AffectionateEye5281 Feb 10 '25
They’ve always been that way. I finally made the leap and went to quantum. I’m very happy so far
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u/Solid-Radio Feb 10 '25
i would switch providers if it were an option here :(
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u/slugabeds Feb 10 '25
100% My next best option is fixed wireless option which I don't trust to have a stable fast connection
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u/AffectionateEye5281 Feb 10 '25
It’s coming. I’m in a very old neighborhood in Renton and we literally got it about a month ago. Didn’t take much to convince me to switch. It’s way cheaper and I’ve been dealing with Comcast for decades.
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u/Solid-Radio Feb 10 '25
which part is old renton? im curious! is it by any stores?
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Feb 12 '25
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u/hauntedbyfarts Feb 10 '25
Yeah they throttle the hell out of me too