r/interestingasfuck • u/Charming_History7423 • 11d ago
/r/all McDonald's in the 80s compared to today
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r/interestingasfuck • u/Charming_History7423 • 11d ago
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u/sh513 11d ago
I'm not sure how old you are but as a 35yo, looking back to my kid years in the 90s, it felt like customer experience was a differentiator for McD's. Maybe not on the same par as Chick-fil-Atoday, but it was part of their business plan, something the company strive to provide... the toys in Happy Meals, the coupons for school attendance, the play places, the "art" on the walls of smiling families.
Somewhere along the way that was all thrown out the window for the drab, right-angled, millennial greige model of maximum money extraction while ushering you out the door as quickly as possible. It truly wasn't always this way