r/mildlyinfuriating • u/sweeetkiwi • 1d ago
Ticketmaster sent me the wrong tickets
I've never had this happen to me before, but on 4/2 I purchased a ticket on ticketmaster for a specific NBA game. I already have aeason tickets but I was wanting to get another on my section and row for a friend who wanted to sit near me.
I purchased an authorized ticket for about $125, but when I received my email confirmation I immediately noticed that the ticket I received was in the section I ordered but a completely different row about 7 rows behind and was a verified resale.
I immediately called customer support to explain the situation but they told me that there was nothing they could do since I had "purchased" a resale ticket. During this conversation I realized that the ticket I received wasn't even for the same day that I had ordered for. When I brought this up the support member just asked me if I could "prove that I got the wrong ticket". I pointed out that I had been charged for the amount of the authorized ticket for the date and row that I had originally intended, but the cost of the ticket that I had received was currently $66, about half of what I had been charged.
She told me that there was nothing they could do since I had "purchased" a resale ticket and the only thing I could do was put it up for sale again. I have never received a wrong ticket before but I know I double checked all the details before I purchased the ticket because I needed it to be a very specific one.
Is there anything I can do about this or am I just SOL?
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u/hafann 1d ago
pretty chill guy if this is only mildly infuriating l
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u/Watcher-Of-The-Skies 1d ago
I’m stuck on the fact that you were able to buy any tickets on Ticketmaster for $125 or less, never mind to an NBA game. Bravo.
Advice regarding the ticket: take the loss and just put it back up on their site for resale. You’ll take a small hit, but the difference isn’t worth the time you’re going to spend trying to navigate their phone trees and customer service managers. Good luck!
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u/sweeetkiwi 1d ago
It's a Sacramento Kings game. We suck
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u/Watcher-Of-The-Skies 1d ago
Well, good luck anyway. Enjoy the game. At least you’re not Charlotte. : )
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u/Time_Guarantee_9336 1d ago
Escalate it with the company the best you can. It will take forever, and you will have to repeat the information over and over, and you'll probably only be lucky enough to get your money back, but a few weeks after the event.
That's my experience with pretty much every situation like this.
You could also directly contest the charge with your bank and explain that you didn't get what you paid for. But they're slow too.