Stuck with AskNebula charges - any advice?

[u/HaydnTheMediocre]

This sub has helped my sis before, and I really need your input now. I recently tried something on their site thought I’d just pay small fee for a service and that’s it, but then forty dollars got pulled from my card because a subscription started on its own. I can’t find a way to cancel: no button, and the terms are hidden in fine print I didn’t catch at first. I emailed their support - nothing back, no phone number, no working email anywhere.
Blocking my card feels like overkill since it’s tied to other stuff — has anyone dealt with them or something similar? Any tips on reaching them or getting my bank to undo this without starting over with a new card? Thanks so much - I’m really hoping for your help!

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[u/AspectGT3]

Blocking the card isn’t overkill if they keep charging, but disputing might save you the hassle

[u/glossolalienne → u/AspectGT3]

Also, your credit card company may be able to block only that one vendor. I was getting monthly charges for an audible subscription I didn’t recognize. It was on a different card than my valid audible account.

Audible kept telling me they couldn’t cancel the subscription unless I could tell them the associated email address which I didn’t know because it was NOT MY AUDIBLE ACCOUNT. I opened a dispute, my cc co reversed the existing charges. When the same charge appeared the next month and I called in to dispute it again, my cc co reversed the new charge and blocked audible (and only audible) from charging anything to the card.

Hopefully your cc co can do the same for AskNebula.

[u/Superbiaaatch4598]

check your PayPal or Apple Pay if you used either

[u/RainyLark → u/Superbiaaatch4598]

Also yeah if the card was used through paypal you can turn of reoccurring payments pretty easily.

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[u/PM_ME_YOUR_KINKAJUS]

I have had something so.ilar happen to me, I couldn't find anything on the website about canceling etc. I reached out directly to the company and told them hey, I was unaware this was a subscription, I want to cancel etc. they were super super helpful and canceled it and refunded the money. This is a rare occurrence I do understand that,, but try reaching out to the customer support line.

[u/RainyLark]

If you're in the USA and the mentioned card is through a bank, call them and explain. They can block fees from that specific pull and might even get you a charge back credit.