r/photoshop • u/Independent_Copy_365 • 3d ago

Help! PHOTOSHOP KEEPS CRASHING MY PC *PLEASE HELP*

so out of the blue photoshop has decided to completly restart pc every time i use it. after opening the app and using for about 2 min the pc completely shuts down with no warning like its being unplugged and then turns back on. its a strong gaming pc with lots of storage memory etc, thats what makes it really wierd. i can run any game no matter how demanding but i cant use photoshop. ive tryed different ways to fix it but nothing has worked. It cant be overheating over anythign like that because ive check the temps and they are all fine. ive reinstalled, tryed studio driver, wtahced numerous tutorials, made it administrator, updated evrything on my pc, i also recently did a hard reset on my pc so its really fresh. i also cant open ps threw adobe cloud idk what that abt.please help if u can i have no idea what i should do.

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u/ParticularAd2579 3d ago

Contact Adobe Support

1

u/SignedUpJustForThat 3d ago
  1. Remove Photoshop and its preferences from within the Creative Cloud app.
  2. Remove the Creative Cloud app.
  3. Restart.
  4. Update video drivers (Studio version).
  5. Update Windows.
  6. Restart.
  7. Download and install the Creative Cloud app.
  8. Log in.
  9. Download and install Photoshop from within the Creative Cloud app.
  10. It should work.

1

u/Independent_Copy_365 2d ago

Okay ive done all these steps but for some reason i cant open photoshop within the cloud, nothing happens when i press open.

1

u/PECourtejoie Adobe Community Expert 2d ago

Hi, even a blue screen points to a stronger issue than a bug, I’d look for an hardware problem, as Photoshop might use part of the memory or move lots of data at the same time. Check that your PSU is strong enough, try to reseat your RAM, or check the connections. Maybe run a me test, or some benchmarks that could show if there’s an issue somewhere.