I can confirm that Sony is especially terrible when it comes to account recovery.
They make you jump through hoops to proof the account is yours and when you've done that they ask for the serial number of the Playstation you made the account on. Now, if that happens to be a PS3 you sold 15 years ago they basically say "We can't help you" and hang up.
If they call back, they have closed the ticket and refuse to help you.
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u/DrHemmington 1d ago
I can confirm that Sony is especially terrible when it comes to account recovery.
They make you jump through hoops to proof the account is yours and when you've done that they ask for the serial number of the Playstation you made the account on. Now, if that happens to be a PS3 you sold 15 years ago they basically say "We can't help you" and hang up.
If they call back, they have closed the ticket and refuse to help you.