I can confirm that Sony is especially terrible when it comes to account recovery.
They make you jump through hoops to proof the account is yours and when you've done that they ask for the serial number of the Playstation you made the account on. Now, if that happens to be a PS3 you sold 15 years ago they basically say "We can't help you" and hang up.
If they call back, they have closed the ticket and refuse to help you.
I can attest to this. My old PSN account from the PS3 days is in my old email that still exists, with my real name, and I have tried several times to recover it, and they've always denied me. I don't know the recovery questions because my brother in law made the PSN account for me, and he doesn't remember them. I'm so pissed about this because I'm pretty sure I had the Platinum trophies in inFamous 1 and 2, or was very close to getting them, and my current account has barely any trophies for either game.
Yeah, basically. Honestly at the time it didn't bother me, but around 2020, 2021, and all the recent bullshit with Helldivers 2 and forcing PSN accounts, I started actively hating Sony and slowly moved away from their platform altogether. Got a passable gaming laptop in 2020 and finally cleaned up the small backlog of games I had and wanted to play on my PS4 before selling it. Now I have a Steam Deck too, and am a fully PC-based gamer. I would go so far as to unlink my PSN account from some of my cross-platform games (ie, Genshin Impact, Warframe) but they don't give me the option and I worry that deleting my PSN account altogether will affect those accounts in some way, so I'm just leaving my account there with 2FA on and mostly ignoring any PSN emails and notifications.
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u/DrHemmington 2d ago
I can confirm that Sony is especially terrible when it comes to account recovery.
They make you jump through hoops to proof the account is yours and when you've done that they ask for the serial number of the Playstation you made the account on. Now, if that happens to be a PS3 you sold 15 years ago they basically say "We can't help you" and hang up.
If they call back, they have closed the ticket and refuse to help you.