Oh yeah easily. Look at the steam deck subreddits and see how many times people have gotten replacements for their steam deck well out of warranty. The one time I had to recover my account (despite actually having the password) took about 5 minutes before I was back in. Their customer service truly feels like they say each time "damn dawg that fucking sucks. But I got you.)
Yeah in 2020 my e-mail got hacked and I got noticed my password got changed. Got to customer service and could prove via a receipt number i found on PayPal from a while back that it was in fact my account. Got it back in less than a day! Luckily I got everything back that was compromised but I still get an email at least once a year from DoorDash with new discounts for someone named Ming. DoorDash isn’t even available in my country.
My index tether cord frayed after about 3 years of use. Replacement was $120 so I emailed them and told them what happened and included a picture. I had a new tether cord at my doorstep in days, for free.
I haven’t used Steam in a few years. Recently, we were playing some of the Tiny Epic games with our son and he told me about the board game emulator on Steam, so I went to log back in. I couldn’t and was prompted to contact Steam and get my account back. Took them just 4.5 hours to get back to me and get me back into my account. I was amazed as I thought it would take days (or weeks) and a lot of hassle. Very impressed with their customer support!
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u/SwimmingCommon 1d ago
Oh yeah easily. Look at the steam deck subreddits and see how many times people have gotten replacements for their steam deck well out of warranty. The one time I had to recover my account (despite actually having the password) took about 5 minutes before I was back in. Their customer service truly feels like they say each time "damn dawg that fucking sucks. But I got you.)