Oh yeah easily. Look at the steam deck subreddits and see how many times people have gotten replacements for their steam deck well out of warranty. The one time I had to recover my account (despite actually having the password) took about 5 minutes before I was back in. Their customer service truly feels like they say each time "damn dawg that fucking sucks. But I got you.)
Yeah in 2020 my e-mail got hacked and I got noticed my password got changed. Got to customer service and could prove via a receipt number i found on PayPal from a while back that it was in fact my account. Got it back in less than a day! Luckily I got everything back that was compromised but I still get an email at least once a year from DoorDash with new discounts for someone named Ming. DoorDash isn’t even available in my country.
My index tether cord frayed after about 3 years of use. Replacement was $120 so I emailed them and told them what happened and included a picture. I had a new tether cord at my doorstep in days, for free.
I haven’t used Steam in a few years. Recently, we were playing some of the Tiny Epic games with our son and he told me about the board game emulator on Steam, so I went to log back in. I couldn’t and was prompted to contact Steam and get my account back. Took them just 4.5 hours to get back to me and get me back into my account. I was amazed as I thought it would take days (or weeks) and a lot of hassle. Very impressed with their customer support!
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u/BoxKey252 1d ago
They don’t even have a customer service number.