Sony is DOG SHIT when dealing with account details. Some degenerate with the same super uncommon firstlastname registered my firstlastname@ email domain on their PlayStation which prevents ME from registering with my own actual email. I've been on the phone with them ~14 times and it's always "yea we will solve this for you" and they never do.
Whenever I have an issue that I need Sony support for, they'll usually tell me it's impossible or that they can't do it. So over the course of a year I'll just open up chats with them until I get an employee that's actually competent, they'll fix my issue in 5 minutes. It's taken me weeks, months, and for even over a year for one issue where every week I was cycling through customer support agents until I found one that could help me. They're absolutely useless.
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u/tehtris 1d ago
Sony is DOG SHIT when dealing with account details. Some degenerate with the same super uncommon firstlastname registered my firstlastname@ email domain on their PlayStation which prevents ME from registering with my own actual email. I've been on the phone with them ~14 times and it's always "yea we will solve this for you" and they never do.