I can confirm that Sony is especially terrible when it comes to account recovery.
They make you jump through hoops to proof the account is yours and when you've done that they ask for the serial number of the Playstation you made the account on. Now, if that happens to be a PS3 you sold 15 years ago they basically say "We can't help you" and hang up.
If they call back, they have closed the ticket and refuse to help you.
Sony is DOG SHIT when dealing with account details. Some degenerate with the same super uncommon firstlastname registered my firstlastname@ email domain on their PlayStation which prevents ME from registering with my own actual email. I've been on the phone with them ~14 times and it's always "yea we will solve this for you" and they never do.
Whenever I have an issue that I need Sony support for, they'll usually tell me it's impossible or that they can't do it. So over the course of a year I'll just open up chats with them until I get an employee that's actually competent, they'll fix my issue in 5 minutes. It's taken me weeks, months, and for even over a year for one issue where every week I was cycling through customer support agents until I found one that could help me. They're absolutely useless.
124
u/DrHemmington 2d ago
I can confirm that Sony is especially terrible when it comes to account recovery.
They make you jump through hoops to proof the account is yours and when you've done that they ask for the serial number of the Playstation you made the account on. Now, if that happens to be a PS3 you sold 15 years ago they basically say "We can't help you" and hang up.
If they call back, they have closed the ticket and refuse to help you.