I ordered footlong nachos from Subway and got a half-empty box. UE customer service told me that they can’t do anything about it. So am I just out of luck here?

For reference it was a 4km distance and I did tip 15%, I had to order because I broke my leg and couldn’t go get it myself. Is it the customers fault when the store runs late???

There is now a change location button for applicable restaurants when you view the store info

Finally got my turn to be lucky. $79 order (somehow? it wasnt even a lot of food) and guy texted me to keep the food cause he sent it to his ex by accident. Cancelled the order after and still got paid $70 + free food

Hello everyone,

Last year, I accidentally created an UberEats account as a delivery person, when I actually wanted to be an Uber VTC driver. Following this error, my account was permanently blocked. This year I want to go back and try working with Uber again, but my account remains blocked. I made several appointments to go to the headquarters and resolve the situation, but each time they canceled my appointments.

I tried to contact their service several times, but without success. If anyone has encountered a similar problem or knows how to unblock an account after an error like this, I would really appreciate your advice!

Thank you in advance for your answers!

My apartment building is kinda weird, so I have to text deliver drivers instructions on how to find my unit. It's nothing super complicated just "Hey, thanks for getting my food/delivery. My apartment is on the very bottom of the apartment and the entrance is on the backside with the dumpster. Cant miss it." but so far most drivers/delivery people will instead drive right by, even if I'm standing outside and waiting for them.

Are they bad instructions or are drivers just not putting two and two together? If they are bad instructions, how could I improve them to make it easier for drivers?

Not sure why the total doesn’t have the tip of $40? Where did I go wrong?

Windy City

I have never ordered from uber eats, one time I did door dash but I didn't get a promotion for that

Ordered lunch today. The driver was 2 minutes away and messaged me that he realized they had given him the wrong order and said he was going back for the right one. The order still showed up as "being delivered now" and was tracking him and I saw him go all the way back to the restaurant. I jumped in the shower and when I got out, the order had been marked as delivered and I could no longer contact the driver. The order was not delivered. Uber eats claims they won't refund me because "they can't confirm the order wasn't delivered."

Never using this company again. 60$ to cancel food

Got a random charge for $5 on the second this month. Just saw it today so I double checked my email and arount no receipt or anything explaining the random charge. Called customer service they didn't ask for any of my account info put me on hold and then said to keep an eye on my email cos they can't do anything about it???? I asked why no response they literally just stoped talking to me so I shamefully yelled at the girl for not confirming she was looking at my account didnt ask for any of my info and then was instantly saying she can't do anything. This is also not the first time they've randomly charged me

I have been charged 15.23€ for two burgers and fries and they were delivered to the wrong address. Uber did not even reply to me since the delivery, during which neither me nor the active “agent” I was talking to managed to reach the Uber driver. What can I do about this? This is the second time I’ve been robbed by Uber’s incompetence.

I thought this was funny

I’m returning from a wedding in the middle of the day, and I haven’t had anything to eat. My girlfriend is very sick and requested Gatorade, soup, and saltines. I ordered from Panda Express and decided to have the same delivery person pick up the groceries. Everything appears to be in good condition. He visits both locations and then heads to my place. He arrives at the door, hands me the bag, and I enter my code. He walks away. A minute later, I open the bag in my apartment and find only Panda Express items—no Gatorade, soup, or saltines. I immediately try calling him, but these couriers never respond. I then inform Uber that he has forgotten the order. I request that they call him or issue a refund. However, they inform me that since I provided my PIN, I won’t be reimbursed. Is this PIN code a way for Uber to avoid liability? It was a $16 food order plus delivery fee that they won’t refund. Uber is asking me to open the bag in front of them in my hallway and inspect everything before giving them my PIN! Is this a new policy? I frequently use Uber Eats and have never encountered any issues.

Beautiful day

New to UE (uberEATS) and tried it out on a trip in DC. The delivery guy was fantastic, but the order came incorrect and missing items. I got into contact with UE customer ‘service’ and it was just a chat bot. No phone number to call or anything. The bot just kept on replying that our order was not eligible for a partial refund. I don’t think I will ever use this service again. I understand mishaps with orders, but UE doesn’t stand by their service. So frustrating. Is this normal for food delivery these days? Just accept what you get and be thankful anything came at all?

If you’ve been driving for awhile now, you’ll know. 🤣🤣🤣

Mcdonald’s order 4:31AM

Wondering this because a few years ago, if an item was not in stock after ordering, uber would have a pop-up saying "Xxx is not available, you have xx minutes to replace it or remove it" OR just cancel the item and refund it, but make everything else. Last 2 or 3 times though, no communication whatsoever. I had 2 shitty experiences and 1 pleasant one:

1st time: I get all the way there for pick up on New Year's Eve and bro was like "we do not have chicken, beef, or lamb. I can make you fish". We do not want fish. You could have called before I arrived. Everything is slammed tonight and now I have to either stay here while you cook fish or go elsewhere. Bro also told ME to cancel. lol

2nd time: 10/10 restaurant did not have an item and sent a handwritten note in the order stating they did not have it, and gave us 3 extra of another item we had ordered. (I could see this going wrong for another customer though, who might have really wanted the item)

3rd time: get home, unpack, sis gave us entirely different food than ordered.

Zero explanation.

I ordered uber eats yesterday and got nothing crazy just naan and lamb curry. Well my ordered was picked up by driver 1 and like 5 minutes after it was picked up it said it was delivered. Now i live a bit away from the place so i knew this was wrong and thought the order was stolen. So i requested a refund so i can just reorder. After i placed the order i saw that i could make an attempt to call the original orders driver. I called and the woman said "yeah it never gave me an address to deliver it to, app must have wigged out and auto completed it by mistake, if you give me the address i can bring it to you" i figured "yeah right but doesnt hurt to try" i give her the original drop off address and waited 40 minutes. By then driver 2 was on his way with the new order. I figured order was just stolen and thought nothing of it... until i got to the front desk and this sweet meek little woman comes to the door and asks if im waiting on a delivery, i said "uh yeah are you gives second drivers name?" She was confused and said "uh no but you did order the curry and naan right?" She gave me the bag asked to take a photo for the app and i held it and gave a thumbs up alongside the most embarrassed look on my face. She thanked me and walked away. 2nd driver shows up with my 2nd order and leaves after delivery. Now im crapping myself, i felt so bad. I called Support and was like "hey thought my order was stolen the woman showed up like 40 minutes after the original time and she actually ended up delivering it, am i able to give her a tip? I dont want her in any trouble she actually did the order" i was told unfortunately i couldnt and they told me to keep both orders. I just feel really guilty about the whole thing and wanted to share because i felt like a pos.

(Last pic Uber Eats Bag) How am I supposed to take the image for approval. From above? From the side? From an angel? You can only upload 1 and considering this is a Uber bag, I call BS.