r/WorkReform • u/ChocolateBoomerang • 38m ago
😡 Venting Title Shenanigans: “Customer Success Manager” or “Customer Success… Maybe?”
I recently reached out to a company for a quote, expecting a smooth and straightforward interaction. Enter the Customer Success Manager — who, in a plot twist worthy of a Netflix original, responded by asking for exactly the information I had already provided in my initial email attachment. So much for success management! At this stage, my success was definitely NOT being managed, but hey, maybe the title is aspirational? Here’s hoping they live up to the “manager” part of the deal, eventually.
But it got me thinking: what’s the deal with all these bizarre job titles cropping up? “Customer Success Manager”? Sure, but could they throw in a “Customer Success Recovery Specialist” too?
What are some of the weirdest job titles you’ve come across lately? And most importantly, how did the people holding them actually perform? Were they, you know, successful? Or were they more like “Failure Facilitators” in disguise?
Let’s hear your best (or worst) examples!