Empower messed up my "future allocation" that I set back up August 2024. Are they responsible for the market losses since then since they messed up?

[u/[deleted]]

[u/ir_ryan]

Lol good luck with that

[u/j4c11]

It's not their mistake, unless you specifically told them to change your future contribution allocation in addition to your current balance allocation. In every 401k I have contributed to(including my current one), they are separate functions and require separate change requests - changing your current allocation WILL NOT change the allocation of future contributions.

[u/Whatdosheepdreamof → u/[deleted]]

do you have proof?

[u/Whatdosheepdreamof → u/[deleted]]

So go chase it up

[u/BatmanBinBatman]

no, unfortunately not

[u/Organic_Morning_5051]

Yes.

However you need to read your arbitration agreement to see what's actually possible to pursue.

[u/HawaiiStockguy]

Lol. Reallocating may not mean what you think it means

Actually current holdings and future purchases are controlled separately

[u/HawaiiStockguy → u/[deleted]]

Then complain. It looks like you have the proof that you need

[u/zebra0dte → u/[deleted]]

I requested both to reallocate my my current balance AND also my future contribution. I know they are separate.

[u/DjQuamme → u/zebra0dte]

And you should have checked it at the next deposit period to verify it was correct. They ain't giving you shit