r/manufacturing • u/Npoleave • 3d ago
Reliability Factory ruined my product
I Manufactured plastic (injection molded) specially bowls and cups from a Chinese factory. I gave Dimensions for the shipping boxes, they confirmed them, then they made them smaller by 7 cm to fit more into the container. They stuffed the products inside too small boxes, taped the boxes shut, and squashed and deformed the product. When confronted over this, they take no responsibility. Their response is, We'll allow a one-time low MOQ for you to buy more from us.... What can I do about this?? Is there no recourse?