I cannot begin to be so attached to a massage therapist that I'd put up with 3 in a row cancellations. The whole point of a massage is to relax, not deal with last minute cancellations one after another.
Yeah, if this was a health issue that was gonna take awhile to recover, it's on them to clear out the calendar and get better, but most people can't afford that. I'm torn, I wish I was psychic and get the whole story.
I've been the receptionist who's had to make multiple cancellations for sick colleagues who didn't get better as fast as my boss said they would...
It's... not fun for anybody. Honestly OP is a god damn saint because even the nicest patients lose their shit by the third cancellation. Totally understandable but as someone who has no control over any of it and has to be the one to break the news it's my least favourite part of the job.
In OP's case though it sounds like the person they have the appointment with is the one cancelling, so they should have a better idea than I get at work where I have zero access to my colleagues' medical information.
Our latest one... the sono got sick or something, I wasn't at that site when it happened, but I know a bunch of her patients had already been rescheduled when she then went and broke her leg and had to have surgery. I was covering that site straight after it happened, so I had to reschedule a month's worth of appointments, I was sent the same email she'd sent our boss that stated she should be cleared to work a month later. The patients were furious because they'd already been rescheduled twice.
I was deployed to another site afterwards but didn't work for a few weeks because of a family emergency.
When I came back i found out that the sono's estimate had been wrong and the doctor had made her wait another six weeks before she could go back to work, and her cover could only do a couple of days a week. I can only imagine the phone calls the other receptionist had to make when those patients had to be rescheduled a fourth time, I felt awful.
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u/catmand00d00 1d ago
It’s OP’s masseuse/massage therapist of four years.