r/protools • u/bling___ • 5h ago
ProTools Into 2024.10.2 distorting I/O, being extremely inconsistent
galleryIm new and this may well be a basic fix but I'm stumped. I got a new audio interface, mic and headphones. Every other day I open my computer ProTools freaks out and stops working correctly, even if it worked the day before. I don't know whats changing and there is no consistent fix. ProTools Intro 2024.10.2, windows 11.
I'm running intro, and not very impressed so far. I have a brand new FIFINE AmpliTank KS6 interface and mic. I have AudioTechnica headphones running from the 1/4 jack on the interface. They're set as my default system I/O in windows, and everything works great outside of ProTools. My microphone was working fine in ProTools though my interface 2 days ago, then I plugged my new headphones in today and everything is distorted again, can't figure it out.
Almost every time I reopen ProTools, or if I switch sessions, it deselects my input, and sometimes even after reselecting it and restarting my session, my input still doesn't appear on my tracks. It will only give me the bus list which isn't keyed to anything and I have no clue how to set it up honestly. But recently it has been working more often than not. The distortion is the main issue.
The big issue right now is that the input and output are extremely distorted, only in ProTools. There is an immediate buzzing through my headphones as soon as I start ProTools. It did this the other day over my laptop speakers before I had the interface, but it fixed itself for some unknown reason. The metronome, recorded tracks and imported beats are all distorted. I'm not sure if it's distorting my input, but it comes back distorted through my headphones. In the windows control panel, I and O are set to 16 bit 48khz, they're also the default devices and "exclusive control" is enabled for both. When I open a new session I choose 16 bit and 48khz, and use BWF .WAV, "Stereo" for I/O settings, with interleaved checked. In the I/O settings under "setup", both the I and O are set to stereo by default. My 2ndary gain knob and monitor output knobs are turned all the way down on my interface, I've tried starting ProTools with the mic gain knob on and all the way off, no difference. I don't think I need phantom power, and it was working without it the other day. Having direct monitor on or off on the interface doesn't seem to make a difference either. Sometimes when I open a beat in the windows media player there is some crackling in my headphones for a few seconds, but not every time. It seems to go away if I turn mic gain all the way down for some reason, but other times it stops itself after 5 or 10 seconds without touching the gain knob.
Do you have any ideas? This is seriously driving me insane. Any advice greatly appreciated.