Hey everyone, I really need to vent and get some advice because EdFinancial has completely messed up my situation, and I don’t know what to do.
Back in 2021, I started college and got grants, an unsubsidized loan, and a Sallie Mae loan to cover my expenses. After I graduated in 2024, Sallie Mae emailed me that payments were due. I set up autopay right away, paid more than the minimum every month, and felt like I was staying on top of everything.
Then, out of nowhere, my credit score dropped by 300 points! I was shocked because I’ve never missed a single payment and have always paid the full amount. I called my loan companies, and they said I was in good standing with no missed payments. They told me to check with TransUnion and Experian, so I requested a credit report and that’s when I found out about two overdue loans from EdFinancial. I couldn’t believe it.
Here’s the most frustrating part: EdFinancial never sent me an email, letter, or phone call to let me know these payments were due after being deferred for four years during COVID. If I’d known, I would’ve started paying immediately. Because of this, my credit score tanked, and soon after, my credit card limits were cut in half.
When I called EdFinancial, their rep admitted they tried to reach me, but nothing went through. They waived the late fees, but still, it’s unbelievable that they had my address and phone number and didn’t even try harder to notify me!
I’ve read stories about other students dealing with the same problem. It’s insane to me that EdFinancial could see all these failed attempts and just leave it at that. How is this even allowed?
I feel so angry and defeated right now. I worked hard to build my credit and was proud of it, and now it feels like it’s all been taken away from me. If anyone has advice on what I should do next, please let me know. Thank you for reading this I could really use some help.