r/dyson Feb 07 '25

Official Okay, here we go! I was Dyson Customer Service. AMA!

33 Upvotes

I used to work for Dyson US as a first line customer service rep, was about to be promoted to a supervisor position when I was fired. Ask me anything!

EDIT: Dyson USA! I'm sorry, I did not think to clarify before. Thanks Goldenlondon for the question.

EDIT 2: My laptop died and I just got home to charge it, sorry for going missing. I think the questions are closed now but I'd love to do this again some time. Have a nice time, everyone.

EDIT 3: Apparently questions can keep coming so keep em coming, I might at some point stop replying but will come back tomorrow (if that's okay with mods)

EDIT 4: Thanks for all the questions, and for the chance of doing this AMA. I will not be answering any more questions henceforth. Maybe in the future. Thanks again.


r/dyson Jan 19 '25

Official Is My Dyson Real?? MEGATHREAD

11 Upvotes

So you're looking to see if your Dyson is real? If you bought it for $30 on eBay it's probably fake or broken so no need to make a post. If your instruction manual has diagrams about a completely different product you probably also got scammed. If for whatever reason you feel like your Dyson might be fake this thread and r/IsMyDysonReal is for you!

Please DON'T make standalone posts in r/Dyson asking if your Dyson is real, it will be deleted (we the mod team and the community agree).

How to not buy a fake Dyson:
-shop at a local retailer that's reputable (yes Dyson products are expensive but they last, so try saving up instead of looking for a un real deal that you're probably getting scammed on)
-choose a retailer that has a fair return policy (if you don't like your Dyson or for some reason something is wrong you won't have to fight tooth and nail to get some help)
-STAY AWAY from purchasing your item directly from Dyson (as much as this might sound counter intuitive, based on all the negative Dyson customer service posts in this community you might as well skip the headache)

How to use this thread?
Please start a new comment stating where you purchased your Dyson from, the model, and why you think it's fake. Please then include an image of your product with your comment (if you have more than one image to share please use Imgur to safely share). Any comment that doesn't include the above information will be deleted.

If you would like to share more information than what's possible in this megathread head over to r/IsMyDysonReal and hopefully someone from the community will try and help you out.

KEEP IN MIND: r/Dyson and r/IsMyDysonReal are community run. We're only sharing our opinions based on our own purchases and cannot 100% guarantee you just didn't get a bad QC product. We're also not Dyson employees so we cannot help you with your support ticket <3


r/dyson 6h ago

Recommendations i needed to clean my fans and PC so i 3d printed this

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22 Upvotes

r/dyson 1h ago

Discussion Dyson This Week Discontinued the Dyson Zone

Upvotes

On or about April 1, Dyson discontinued the Dyson Zone.

A great device that just needed an updated visor.

Hopefully Dyson listens to the fans and offers an OnTrac accessory, with a broader set of visors. There's an as-of-yet unused snap-lock and power hookup in the outer covers.

Per California law, Dyson is now obligated to offer service and parts for seven years, until (approximately) April 1, 2032.

Currently Dyson has several Zone parts out of stock, including some that have been out of stock for over a year (especially the FFP2 masks, which is frankly outrageous - as there is no alternative - the Community Mask "Bane Mask" is not a substitute for the FFP2 as the FFP2 allows airflow during wildfires).

It is hard to see how that is in compliance with California RTR laws. Also absent are DIY battery parts, as well as pricing for Dyson service centers to replace the battery. Most importantly, they have failed to publish service manuals. As you can imagine, I have formally informed Dyson of this, and it may become more tense as compliance is lagging.


r/dyson 1h ago

Discussion V15 Motorbar head wheels (carpet)

Upvotes

Anyone else have issues of the wheels falling off? Dyson replaced it once already. We have a Golden Retriever so we vacuum several times a week but I would expect the wheels to not break every 4 to 5 months. We’re very gentle with it since the vacuum seems fragile given our initial experience. And, yes, we’re working with Dyson support.


r/dyson 2h ago

Support Open DC35 connection issue

1 Upvotes

My Dyson DC35 has developed what seems to be a connection issue between the main unit and the power to the head. I lose connection to the head motor and only seens to be resolved when I push the stick into the main unit in a certain position and the cuts out again when trying to vacuum. Any help would be appreciated thanks!


r/dyson 2h ago

Support Open Dyson 45 keeps shutting off / Charger Light doesn't light up

1 Upvotes

Hello.
I have a Dyson 45 that's was handed down to me. I keep it clean and recently changed the battery because of another issue (The green light on the vacuum cleaner kept blinking.)

Now I have another issue, It turns off about 2 seconds after holding the power button. First the green light goes out then shortly after the suction. After a short pause, I can do this on/off thing again. As I said, it's clean and the battery is new.
Now for the charger, when connected, it doesn't light up, neither the charger light nor the vacuum cleaner. However I don't recall it ever doing so in the past. So I don't want to blame the charger immediately and buy a new one. I really need help with this one. Feel free to ask for more details if you want. And thank you for your time.


r/dyson 3h ago

Recommendations V6 animal pulsing even after filter cleaning

1 Upvotes

Hi, my v6 animal pulses on and off even after I cleaned the filter (twice). The vacuum works fine continually when I take out the filter however. Bought a new filter but same problem. Any suggestions?

Thanks : )


r/dyson 5h ago

Discussion Bought the Dyson Purifier Hot+Cool Gen1 HP10 new from their website and it looks like this straight out of the box… is it normal or am I being picky? Dang thing is like $550!

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1 Upvotes

r/dyson 6h ago

Recommendations Dyson DC15 attachments

1 Upvotes

My vacuum recently stopped working so I borrowed my Dad's Dyson DC15 (ball, the animal version i think). It is too heavy for him now so I plan on keeping it. He has no idea when he bought it but says it was long ago. It is amazing, BUT he has lost all of the attachments. I am looking for a brush kit and perhaps a hard floor attachment. Multiple online dealers list thd attachments but then say out of stock. I can find parts to repair in various places, but no attachments. I've tried ebay but nothing specificically mentions dc15. I ordered a generic set from Amazon but they do not fit. Any suggestions or guidance is greatly appreciated!!!


r/dyson 7h ago

Support Open V8 Absolute Cordless with 3rd party extension replacement loses power to head

1 Upvotes

I replaced the extension stick with a third party from Amazon about a year ago. The power to the head intermittently goes out and I have to release the trigger and press again to get it going again.

I've been using this vacuum regularly for about 6 years. Is this the end of life of the device or is it an issue with the third party extension?


r/dyson 9h ago

Support Open Dyson DC25 collection bin loose?

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1 Upvotes

Hi. I bought this DC25 second hand a couple years ago. The suction is poor so I’ve checked hoses and ordering a new lower hose as it has cracks in multiple places. When checking over the rest of the seals, I noticed the collection bin is loose… I assume this is not normal? What should I check


r/dyson 21h ago

Discussion After 2 months long battle for replacement Dyson sent me wrong vacuum

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7 Upvotes

I just don't know what to do with this anymore. I bought my Dyson V11 at Costco, it worked for about 9 months issue free, and then "airways blocked" problem has started. I reached out to support and they offered me a replacement, as if they were about to send me the exact same model back. After long long fight and endless calls, I received a package. And it's a wrong vacuum! They took almost 1,5 months to send me this vacuum, they sent it to the wrong address, I spend like 7 hours in total calling them and DHL, just to receive V11 with no attachments. Torque Drive model has 7 attachments, including led crevice tool, an attachment to reach under furniture and a soft brush. This has none of those. Anyone with the similar experience? Is it worth fighting? I'm so fed up with Dyson, it's unbearable. Feels like the company is on the verge of bankruptcy sending out what is left in their storage.


r/dyson 1d ago

Dyson in the Wild Mom Accidentally Captures Baby's First Steps

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54 Upvotes

r/dyson 22h ago

Discussion I love my dyson airstrait, but I want blowouts so now I kinda wish I got the airwrap instead

2 Upvotes

I have really frizzy crazy hair when airdried. The airstrait had been god send though and makes my hair look so nice. But I bought my mom the airwrap and it came with a very nice blow out brush. I want my hair to be in soft waves and even with my roundbrush i cant achieve really big nice waves with my airstrait. I feel like buying the airwrap for this reason is so crazy though, it’s half a thousand dollars. Would it be worth it?


r/dyson 1d ago

Support Solved! Is this fixable?

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3 Upvotes

It looks like the vacuum fell and cracked in that area where I have it taped. The suction wasn't strong. Can I buy replacement parts for that? Dyson outsize+


r/dyson 1d ago

Discussion Horrible customer service!!!

2 Upvotes

I’m seriously furious!! Ordered a refurbished stick vacuum- the canister is impossible to open/close without tearing up my knuckles And nearly snapping the plastic . A replacement canister is out of stock so I am forced to set up an exchange. Apparently final sale applies EVEN with a defective item. I now won’t get a replacement shipped until up to 18 days after they receive the defective item. All this waiting and inconvenience for something that’s their fault? It also took almost an hour to get answers from their online chat. Won’t be buying from them anymore!! Any other ideas?? I asked for a partial refund and they said no


r/dyson 1d ago

Support Open Supersonic Nural & Supersonic R Presentation Case

1 Upvotes

Quick question, are they the same size? Does anybody have both and can confirm they are the same box? Same size? Same inside and eveything? Please and thank you.


r/dyson 1d ago

Support Solved! New V8: Dust bypassing pre-filter? Is this notch supposed to be there?

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1 Upvotes

Hi, I noticed the HEPA filter had visible dust buildup after just a few uses and this seemed a bit suspicious to me. After removing the pre-filter to see if there was anything on there either, I noticed dust on the walls of the chamber leading straight into the motor. Is this normal or is it supposed to be filtered out? There is a notch thing which is slightly raised where the seal is supposed to form between the pre-filter and vacuum, perhaps this is preventing a proper seal and dust is getting through there? Or maybe it's normal and I'm just overthinking things - it just looks weird because there's only one and it's not symmetrical.


r/dyson 1d ago

Support Solved! Is this normal for a new V12?

1 Upvotes

I purchased this new V12 from Dyson website since my old v8 finally died and that there is a deal going on now.

Right out of the box, it looks already dirty and used. There are already dusts in the new dustbin, and scratches around the screen.

So I ordered another since replacement may take 18 days and we need a vacuum asap. To my surprise, the second one also looks already used.

Is it normal for a Dyson product nowadays?

I probably will return both of them. But I don't know if there are any good alternatives.


r/dyson 1d ago

Support Solved! Would this peeling cause an issue?

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4 Upvotes

Gen5detect Stick Vacuum


r/dyson 1d ago

Support Open Dyson V15 Pulsing?

1 Upvotes

I was vacuuming halfway and suddenly my V15 (3 years old) started pulsing. I stopped using it and reassembled the filters and cartridge but doesn’t seem to be fixing the issue. Does anyone have similar experience?


r/dyson 2d ago

Discussion HP10 Disassembly / Assembly

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7 Upvotes

Recently had to take this thing apart, couldn’t find any guides so took a load of pictures etc Hopefully should help someone


r/dyson 2d ago

Discussion Selling Dyson replacement machine?

2 Upvotes

I'm so done with Dyson. My V11 started throwing "airways blocked" message while nothing was ever blocked. I figured the filter was the issue. Filters are forever out of stock, so I was offered the new vacuum to replace the faulty one. It was 2 months long battle that costed me quite some neurons. I'm thinking to just sell this new machine when it arrives and get some simple shop vac, this is the level of my disappointment. Any potential issues the buyer might face since it will be a replacement machine? Would they be able to register it in the app and get full warranty, or it's tied to my warranty forever? Listening. Thanks.

Edit: typos


r/dyson 2d ago

Support Open Any recommendation for Supersonic r wall mount?

1 Upvotes

Hi all,

Just like the title suggests, do you have any reccs for a wall mount for the new hairdryer from dyson?

Thanks


r/dyson 2d ago

Discussion Do you factory reset hairdryers now? Dishwasher safe attachments?

1 Upvotes

Is there anything to reset to factory settings on these, and has anybody tried putting the attachments in the dishwasher?

I bought a nice used Supersonic Nural for my daughter. I don't know much about hairdryers because I don't have hair and I didn't blowdry when I did. I've read a thing or two about this dryer 'learning' how you use your attachments and heat settings, so is that something that can be factory reset or is it just remembering the last setting you used with each attachment? If it isn't 'learning' anything, then I'd assume there's nothing to reset.


r/dyson 2d ago

Dyson On Sale Looking to sell Dyson Airwrap i.d.™ multi-styler and dryer (Hyderabad, India)

1 Upvotes

I purchased my Dyson in December 2024 and have barely used it. It's in excellent condition and have all the bills with me. I'm selling it because I'm moving to the USA and can't take it with me. Planning to sell it, DM me if you anyone of you are interested! Will share all the details!