r/iphonehelp Dec 29 '24

Mod Announcement Is your comment removed? It may be because of one or more of the following reasons

13 Upvotes

People post here because they’re usually in crisis. They don’t need off-topic advice, or recommendations to stop using iPhones. They need solutions.

We also anticipate people google searching and ending up in these threads, so we keep them on topic.

Here are some additional reasons we remove comments as a mod team in no particular order (most of the time without a removal reason).

  1. Guessing and not offering a solution

  2. Unrelated humor attempts

  3. Bickering

  4. Unnecessary, rude, or aggressive in nature

  5. Offering unethical solutions

  6. Going on about iPhone bad

  7. Skibbity stupid speak

  8. Unnecessary vulgarity

We’re open to reviewing actions if you send us a modmail, but usually these decisions stand.

Thank you to all you helpers who make this a great sub for solutions!


r/iphonehelp Dec 04 '24

Mod Announcement Asking Questions 101: How To Ask People For Help?

5 Upvotes

There are a lot of posts on this sub with vague questions, vague symptoms, a lot of missing information and bad-explained overall. I wanted to show you how to ask a good question, from an ex-Apple iOS technician.

Here's how to ask a good question:

  1. iPhone model and iOS version

e.g. iPhone XS running iOS 13.2

  1. Purchase date, country and nature of purchase

People who answer your issue can suggest certain repairs, e.g. warranty. Country and nature of purchase also helps, since countries have different consumer protection laws. For instance, members of the European Union have a two year warranty at the point of purchase (i.e. that might not be Apple, but your local electronics store if you bought it there) - some countries (e.g. the U.K. and The Netherlands) have even longer periods consumers can claim warranty.

e.g. March 20th, 2019 in the Apple Store in the U.K., purchase for personal use

  1. What is the issue, how often does it occur and how to replicate it?

Some issues are continuous, some are intermittent. It is important to let people know what the issue is and how often it occurs. "iPhone restarts" as issue, is not enough.

e.g. iPhone crashes to springboard when opening the camera-app, this happens about three times a day at random moments. It only happens when opening the camera-app.

  1. What caused the issue?

There's not always a clear cause, but think about anything that could've caused it. It could be because your phone was in your pocket during heavy rain, or your cat knocked it from your desk. It could be anything.

  1. What did you try to resolve the issue and what was the result?

So people don't waste time answering possibilities you already tried

e.g. I tried to force-close the camera app. This did not work. Then I tried to restart the phone, that also did not work.

  1. Any other information you think might be useful.

Add photos or other comments


If you want the best help, make sure to include these steps into your topic - this community is happy to help, but try to be as precise as possible. Even information you think is insignificant might help!


r/iphonehelp 8h ago

Resolved Iphone 7

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11 Upvotes

Not able to turn it on after i reset it, it has become a loop while trying to turn it on please help


r/iphonehelp 19m ago

Help needed I need help fixing my iPhone storage. I had just bought storage two days ago because mine was filled and I couldn’t save any more videos and now I have two tea of storage, but I still can’t save anything and it won’t update either. I don’t know what to do please help.

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r/iphonehelp 1h ago

Help needed Iphone 6+ Issue

Upvotes

My father has a iphone 6+ ios version 12.5.7 and his all data is in it, his WhatsApp and all gallery. He wanted to switch to another phone but as of latest updates WhatsApp won't work on his phone and if it's not he cannot update it/back it up. He has important data in his WhatsApp I tried switching it through 3utool and tried sending data such as images to his android by Zapya but none of those help Anyone having same issue or any idea how to resolve that is much appreciated


r/iphonehelp 2h ago

Help needed Action button on 16

1 Upvotes

I'm thinking about buying a 16 base, mostly because it has 2 new buttons. I want to change the action button from silent switch to something else. How can i toggle the ringer without using the button? I have never muted/unmuted my phone using anything else but the silent switch


r/iphonehelp 10h ago

Help needed why is my phone time blue

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4 Upvotes

Is someone mirroring my phone? I’ve swiped up and closed all of my apps and i’ve gone on accessibility and voice control is already switched off, why is it still blue?


r/iphonehelp 3h ago

Help needed im having this issue idk why my iphone 13 was working just fine now i cant get calls or massages i tried my sim in another phone works just fine also i tried putting another sim in my iphone it says the same

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1 Upvotes

r/iphonehelp 11h ago

Help needed Does anyone know how to fix this?

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3 Upvotes

The search bar and suggestions are huge and ive looked thru all the settings and cant fix it, my text size is default and no settings are different that I can think of. Please help it looks so bad. Thank you


r/iphonehelp 4h ago

Help needed iPhone 14 plus unresponsive touch screen

1 Upvotes

My sister's iPhone 14 screen has suddenly stopped working (it’s still on). It was working earlier today, but now the screen is completely unresponsive to touch. I’ve tried force restarting it, removed the cover and screen protector, but without success.

Can anybody help? 🤞🏻🤞🏻

(Unsure which IOS)


r/iphonehelp 6h ago

Help needed what’s going on?

Enable HLS to view with audio, or disable this notification

1 Upvotes

i’ve tried resetting everything and it’s still like this. my left airpod also makes a weird buzzing sound


r/iphonehelp 13h ago

Help needed How do I clear photos from phone but keep on iCloud

2 Upvotes

Okay so I have around 9gb worth of photos and videos on my phone that were initially uploaded to the cloud and deleted from my phone, but when I was sharing them, they were downloaded from the cloud and now they aren’t being deleted. Optimise storage is on

iPhone XR iOS 18.3.2


r/iphonehelp 11h ago

Help needed Need some help with my iphone

1 Upvotes

Hey I need some help , so I’m about to sell my iphone (14pro) it’s my first iphone in like 10 years, I only used it for two months and I need to know what should I do before I sell it like how to delete things properly for my privacy and how to back up the data I have here and is it possible to retrieve it later in an android phone. Appreciate all the info ; thanks!!


r/iphonehelp 16h ago

Help needed Transferring videos from iPhone on Windows

2 Upvotes

I want to transfer my pics and videos from iPhone through USB to my PC (Windows).

If noticed that some month-folders contain only a few pictures, while for some months there are no folders at all. I understand that in such cases the missing photos (or whole folders) result from the fact that I have option "Optimize iPhone storage" enabled - could you please confirm this?

If I switch to "download and keep originals" and photos / folders start to appear, will it mean that they are in the best codec / format available (mov/mp4/m4v)? I want to avoid downloading these blurry/lower quality photos or videos.

iPhone 12, iOS 18.3.1.


r/iphonehelp 17h ago

Help needed Switch control- how to press letter/number or take a screenshot

1 Upvotes

This is a bit hard to explain so I apologize if my question and what I’ve tried/thought of so far is difficult to understand.

I use an 8bitdo zero 2 remote in keyboard mode to navigate my iPad Pro (3rd gen) running 18.3.2 by using switch control mode (under Accessibility). It’s been super convenient if I’m in bed or on a treadmill as I don’t need to touch the screen or my keyboard if it’s folded up or disconnected and can just use buttons on my remote. I’ve made custom recipes so that when I use a certain recipe in certain apps, for example YouTube, I can pause or fast forward with the remote. However the two things I haven’t figured out how to do yet are to take a screenshot (like swiping in from the corner) or to find a way to press a letter/number like I could with my keyboard.

  • Whenever I try to make a custom gesture to screenshot by swiping from the corner, it takes an actual screenshot and won’t capture the gesture on the custom gesture recording. I know a screenshot can be done with assistive touch but that would require me to disable my switch control as it seems they are mutually exclusive.

  • For choosing a letter, I use a question bank app that would allow me to pick answers by either clicking the bubble next to the answer choice on the screen or using A-D or 1-4. However the length of the question and thus where on the screen the answer choices appear changes so I cannot use a custom gesture because it wouldn’t work with my questions. And sometimes there are more answer choices so an extended range like E-J would be needed. So far I can only use a physical keyboard as the app doesn’t generate an on screen keyboard like you could get in the Messaging or Notes app but I’m not always near the keyboard or sometimes it’s folded away (like on an iPad holder) which is why I want the remote ability to pick a letter or number. I don’t know if there was a way to make a gesture of a letter/number that could translate to an equivalent of clicking it on a keyboard if that makes sense

Would love to know if someone has found a way to do something like this.


r/iphonehelp 22h ago

Help needed Broken pins in port

2 Upvotes

I have a broken pin in my charging port (according to apple)

The phone charges sometimes but not others. Is there anything that can be done to fix this other than replacing?

iPhone 14 max pro


r/iphonehelp 1d ago

Help needed How to remove the box in the nav bar?

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11 Upvotes

I swear it wasn’t there before


r/iphonehelp 1d ago

Help needed Settings app had access to files and folders in privacy report?

3 Upvotes

This happened yesterday and I didn’t take a screenshot as I immediately took away access,which caused the settings app to then crash. I’ve been unable to replicate it since then no matter what I’ve tried, so do you think it was a bug or something malicious? If it helps I updated to IOS 18.4 on Monday and it’s still been completing that update in the background until earlier today. I am also really paranoid in general so if anyone could help put my mind at ease that would be great :)

Edit to add: I’m on iPhone 16 and I meant privacy and security instead of privacy report


r/iphonehelp 19h ago

Help needed Telegram

1 Upvotes

Right, I woke up this morning and seen on my gfs phone, that a call from yesterday was from telegram with her exes name and bracket 2. I asked about it, but looked through telegram and he was not on there at all his number was blocked. I then gave her her phone back and she checked the phone call logs and it disappeared. Is this a glitch or did she ring him, or him ring her somehow


r/iphonehelp 20h ago

Help needed 12 Pro Max randomly turning volume down

1 Upvotes

As the title says. About two weeks ago my phone started to turn the volume down to levels barely audible whilst listening to music or watching videos. The volume is stable when listening via headphones.

Sound check is off, EQ is off, I’ve checked content & privacy restrictions and given the speakers a clean. Currently running IOS 18.3.2

Any help would be much appreciated. It’s driving me mad! Thanks in advance.


r/iphonehelp 1d ago

Help needed Iphone 13 port not charging but is detects the headphone and it works properly

2 Upvotes

i had my iphone 13 from past 3 yrs now i am facing this charging problem where it was disconnecting it self after i move my wire and today it completely stop charging , so i tried to check what is the main cause of the problem that , first i tried to clean the port with toothpick and its super clean , then i tried new wire the Belkin MFI certified cable and tried my macbook tyoe c port then the macbook charger then diffrent socket too no sign of charging , then i thought my phones port is fucked but i tried my wired eapphons using the apple lighting to 3.5mm DAC it detect it and it works completely fine, and there is no distortion at all, and there is no formation inside the port and all the pins alright inside the port, I recently updated to the new new software update, iOS 18.4 I think it could be because of this new update. I think so, but if there is any solution for this, please tell me as soon as possible. Tell them I'll try the MagSafe wireless charger, but I want to know the exact reason why my phone is not charging

so i want to know how can i resolve this issue , what is causing the issue . without spending too much


r/iphonehelp 21h ago

Help needed When mirroring my screen while playing a video, is there any way to make it so that it stays mirroring my screen doesn't switch over to video mirroring?

1 Upvotes

This sounds like a weird question but I promise you it's a simple premise. I am using Apple Fitness+ and using an HDMI-USBC cable to mirror my screen to my TV. In this app, you play a workout video and various metrics are overlaid on the screen like your BP, time elapsed, song playing, etc.

Now, when I mirror my screen and begin playing a workout, the TV stops mirroring my screen and begins just mirroring the video. On the phone screen it says "TV connected" and "This video is playing on the TV" but the overlays are not on the TV, because they are not technically part of the video. The video plays fine.

I want to see the overlays on my TV. This would be easily remedied if I could simply mirror the screen and not have it switch over to video mirroring, but I can't find an option for that anywhere. Is there any sort of workaround or something I'm missing for this to work?

iPhone 15 Pro, 18.3.2


r/iphonehelp 22h ago

Help needed Location

1 Upvotes

My boyfriend got an android a few months ago. and I have his location on Life360…. But sometimes and only sometimes my find my friends on my iPhone try’s to track him. It just says no location found. Does that mean he still has the phone? Why does it still try to track him? It even tells me that he can see my location. Just confused I guess. Anyone know?


r/iphonehelp 23h ago

Help needed iPhone back ups

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1 Upvotes

So it says I don’t have enough storage to backup my iPhone and I was wondering if I deleted my back ups and then ran a back up would I be fine or would I just completely ruin all my shit


r/iphonehelp 23h ago

Help needed Bought an iPhone 4 and it wont accept my sim

1 Upvotes

Hey guys, I don’t really know much about tech but I bought a second hand unlocked phone from vinted, an iPhone 4 and have tried 2 SIM cards. My one which is three mobile and a lyca sim card but it keeps popping up with “sim not supported” I can’t open settings because the phone isn’t set up. The person who sold me the phone listed it as “sim unlocked” so I thought this wouldn’t be an issue, anyone got any tips?


r/iphonehelp 1d ago

Help needed Issues with finding location despite all settings being on!

1 Upvotes

Hello all!

Hoping someone can help us troubleshoot?

I just updated my 15 pro max yesterday to the 18.4 IOS. Not sure if it’s my phone that has the issue or my cousin’s phone or something else going on, but her 14 pro max is updated to iOS 18.3. Unsure if that matters at all?

All day yesterday, my cousin and I were hanging out while she was packing for an international trip. Before I went home, she asked me to check the Find My app to make sure it was working for safety reasons as she is traveling alone.

She is sharing location with me from her iPhone, and the location toggle from the location services/privacy setting is on. She can see my location. I have all of my settings on as well, including Bluetooth, cell service, etc. We tried turning WiFi on and off with no success, and turned a bunch of other settings on and off as well and turned phones on and off but it still says “no location found.”

She mentioned that she realized she was sharing location with an ex boyfriend on some Apple Family Sharing app (I guess they’re still using some shared Apple services? Idk how it works) so she turned off the locations of those devices the other day. So maybe that messed up all of her location services?

Even before updating to new IOS, some of my friend’s locations on Find My would just spin endlessly before stating “no location found.” It would generally resolve by a day or two though. It’s still not working today. Just sucks because we wanted to figure this out before she leaves tomorrow!

Has this happened to anyone else? Tips? Tricks?


r/iphonehelp 1d ago

Resolved iPhone 13 Camera Issues After Laser Repair – Who's Responsible?

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28 Upvotes

My iPhone was in for repair due to a broken display. During the repair, only the glass was replaced, not the entire display unit. According to the repair shop, this is done with a laser. When I got my iPhone 13 back, I unfortunately noticed that my rear camera is damaged. The repair shop claims that the damage could not have been caused by them. Is this true? Or can you reassure me and agree that the damage definitely came from a laser?