Another option: training a new hire and all the processes are in the brain of the person that is retiring rather than in written and searchable documentation.
Escalation strategies and policies are incredibly important, especially in serious incidents. However, they may not actually be written down, or practiced, or revised. A lot of that has to do with... ta-da... funding! Funding that is being cut everywhere and that is affecting transfer of knowledge from one generation of worker to the next.
Another thought: only having one e-mail tied to an alert trigger.
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u/mattimeoo 2d ago
First responder system potentially being hacked, or attempted to be. Or the admin is a moron.