Steam is incredibly good at returning hacked accounts. A personal experience of mine: I was hanging with a friend and it turned out he had clicked a disguised link that led to his account being hacked. He got that account back before the day was over with, and without many issues other than a single game ban (that he just hasn't bothered to see about getting lifted)
In my sleep-deprived stupor in August of 2021, I fell for the 'I accidentally reported your account' scam and lost my account. I reported it to Steam and woke up in the morning, and they had my account back with a temporary password in my email address. The ticket was submitted at 9:19pm, and the recovery password came at 5:16am. That's just shy of eight hours. In a world where every other support team can take days, weeks, or not even help you at all, Valve returned my account in eight hours.
1 million dollars and they give it to some Joe nobody knows as a prize for an event nobody cares about instead of investing any of it to better their platform or staff.
The one time I dealt with Roblox support, it became abundantly clear it was easier to just create a new account. That company is worse than mobile companies.
For real. It’s been a few years since I lost my account but it was 10+ years old. They asked me for the first god damn code I redeemed for Robux, and that’s that.
Bro I had the hardest time with Roblox support the one time I needed. Way back in like 2016 I won a very expensive limited that was worth a good amount. Someone scammed and traded it off my account. I emailed Roblox explaining what happened. I had an issue with the fact that my first email I used on my account was some AOL that I made when I was little and I stopped using it. I had forgotten the password and couldn't access it and it took forever to explain to Roblox that I couldn't use that email. Eventually however I was able to get my limited restored but I had no faith that it was gonna happen until it did.
Can agree, I've fallen for a few tricks back in the day when I was young and naive. Lost my account atleast 2 or 3 times, got it back and still have it.
I fell for that on a very sleep-deprived day with my discord account. Ticket is still open after more than a half year. Only got AI-response on the ticket and twitter... they didnt even care that the scammer used the identity of their financial manager (i found out later)... Glory to Steams Support!!!
In my sleep-deprived stupor in August of 2021, I fell for the 'I accidentally reported your account' scam and lost my account. I reported it to Steam and woke up in the morning, and they had my account back with a temporary password in my email address. The ticket was submitted at 9:19pm, and the recovery password came at 5:16am. That's just shy of eight hours. In a world where every other support team can take days, weeks, or not even help you at all, Valve returned my account in eight hours.
helps when each employee earns close to or more than millions a year.
I fell for the same thing like a dumbass and
Steam was very quick at getting my account back to me. I didn't have to freak out for long at all, I believe it was only a few hours for me, excellent response.
How does this scam usually go? I know not to fall for it, since I've seen it enough times, but I don't entirely understand what could follow from the initial message of "sowwy, I accidentally reported your account 🥺" that would result in a compromised account.
In my case I was messaged on Discord by someone who sent me a screenshot of my Steam account and asked if it was mine (same profile pic and name, wasn't hard to connect the dots) and had me 'contact' a customer service rep on Discord who sent me a code and had me give it to them. They even sent me a certificate to verify their identity, which was basically patchwork. So many red flags that I filtered out and ignored because common sense left me in my tiredness. They calculated my total account value (purchases) and wanted me to give them half of it to clear the report and return the account. I snapped out of it and realised 'I'm such a fucking idiot' and sent Steam a ticket then went to sleep.
I think they may have wanted my account because I had Dead By Daylight, all the DLC up until 2020, and about 600 hours on it. Hadn't played it in a long time by that point. But with how egregious the hacking and cheating scene is in that game I wouldn't be surprised if most cheater accounts are stolen. Somewhere else in the commente under this post somebody mentioned they got their account back with a game ban on it but haven't bothered to appeal it yet. Who knows what they planned to do with mine.
I had my EA account hacked a few years ago and was able to get it back within five minutes of realizing it was hacked through EA's customer support live chat. It's good that Valve got your account back but I wouldn't say it's something they are any better at than other gaming companies. I'm sure they're better about it than some, but they definitely aren't the best at it.
2.8k
u/BenderTheLifeEnder 2d ago
Steam is incredibly good at returning hacked accounts. A personal experience of mine: I was hanging with a friend and it turned out he had clicked a disguised link that led to his account being hacked. He got that account back before the day was over with, and without many issues other than a single game ban (that he just hasn't bothered to see about getting lifted)