The water in the order made it impossible to continue the last job on the route!

So my mom has a delivery account with spark and a few days ago she was attacked during a delivery. The guy is arrested and we thought things were fine until she got a message saying her account was suspended because SHE was attacked (them saying she was involved in 'a physical altercation' during a delivery). Are they allowed to do something like that? She did nothing wrong and they're punishing her for being robbed and attacked by some asshole over ice cream??????????

(Also after the attack the jerks didn't even bother calling back and now apparently they're saying THE ATTACKER is the one who filed the appeal????? The guy who's currently arrested and they just hung up in her face after she asked why she was the one being punished)

I swear some elderly people use Spark as a service to get someone to carry other packages into their house. I had 3 deliveries just today where they asked if I could bring a heavy furniture item or some heavy boxed item into their house. I didn't mind until I started to hurt myself physically. I am not the strongest dude, but who am I to say no to someone in need. I just can't afford to over extend my body at the moment so it's kind of annoying I didn't realize that was part of the job I guess.

I just did a small shop order and before I could even walk away from the register (It didn't ask for a cart check and this specific store doesn't make you do one regardless like some Walmarts in the hood) this old dude grabs my cart preventing me from walking away from register demanding he looks. I said it didn't ask for one and I'd appreciate you not grabbing the cart and he said he has to look which I know is BS. So I immediately went to the front manager and asked if their policy may have changed so I would know for next time and he said no, that the dude had stopped me was just the door guy. The door guy? Then why did he come up to me at the register before I was even done and grabbed my cart? The manager said he'd talk to him because he's not supposed to do that. Idk man, it's Walmart, some of these employees are annoying af, just let me do my job the way Spark has told me to do it. Like damn.

really thought I was gonna bank but yeah. already reported, i did nothing wrong, it's escalated, not expecting anything honestly, but sadly idk which of the three is the baiter but mf if I find out somehow 😭😂.

Digital Market manager introduced me to this chap. I got to pick his brain about a few things. I do consider him a reliable source of information as OGP and store cowers in fear of the woman that introduced me to the guy. But as with anything, take it with a grain of salt. The guy was on Spark watching the orders that were offered. His phone dinged several times through the three of us talking to them.

He did tell me he didn’t want to say too much for fear of legal arbitration— something’s happening near north Georgia.

1. Metrics: they all matter. Some more than others. He wouldn’t tell me the metric that matters the most. Based on reading between the lines, Customer Rating and Acceptance Rate are the two most heavily weighed metrics. He emphasized them. He did state that new workers get the first order sent out because of metrics are frozen at 100% for a certain amount of time. No hidden metrics.

2. Pin: It is proximity based and will eventually reach out 2, 4, 6, 8 miles. The Pin is going to be changed. He specifically stated: “Enhanced”. No further details on what “Enhanced” means only. He didn’t want to give me any timeline on it as it could change. But I had a feeling it could be sooner and not later.

3. Loaders are supposed to load the cars themselves, drivers are to stay in their car, bags tied to ensure items don’t roll around. It’s about chain of release. It’s easier to know if the mistake came from a driver or the store if the store is load all the items. He admitted that stores seem to be the source of the majority of issues. Eggs, Bread, milk… There may be secret drivers that look into stores to make sure they’re following the rules.

4. Deactivations: There’s a team of 10 that work on deactivating and reactivating drivers. Your metrics and driver strikes are taken into account. Driver strikes are complaints from Stores and Customers against drivers.

5. Filtering stores: the platform wasn’t built for it. They also don’t want to do it just incase a store is closed. It’ll also limit the pool of drivers orders would reach.

I did raise concerns about: - Since stores have a lot of issues getting people to not park in the curbside parking, I suggested they send a mass message (again) that’ll tell all drivers again.

• support agents are horrible. Talk to 3 agents and get three answers. He acknowledged that they “aren’t knowledgeable” I mentioned chickens in the background and he smirked.

as

This can't be real. 44 miles round trip for $11

Was about to accept this until I saw it was 10 WATERS 😭😭 so glad I looked at it first

WTAF?

Deactivation came out of nowhere, tried appealing and pre-arbitration assuring them this wasn't true. Been trying to email the appeals and sparks app notices email addresses to escalated this and get it resolved. Would appreciate any additional steps I can take to get reactivated after this bogus claim.

Thank you 🙏

I'm pretty new and deliver in a relatively small zone, but this is literally twice the amount we normally see for similar orders around here. I figured the tip is either a typo or a tip bait, but I had to take the chance that it was real. Any body else seeing an uptick in the pay the last couple days?

I was just prompted to Upload my real Id and photo verification. First try it ask me to upload again. Second try it was approved. Went to turn on the app and I’m getting error message “something went wrong try again”. I called support and was told that everything looked well and they will be escalating my issue. I’ve uninstalled and reinstalled and still getting the same message. Have this happened to anyone? I’m located in GA so if you haven’t been asked to verify yet it will be coming soon.

Spark send me shop and delivery with pharmacy at 8:20 morning Arrived 8:30 and pharmacy will open 9am! Like Come on now! This company is so messy! Spark manage your *** together!

W.

T.

F.

Like it always does when it surge around $20

Had a pretty good day today, been getting more consistent doing offers and I like doing spark now. W job?

Did anyone else get their certificate due to incentive offered? Did you receive your incentive? By any chance does anyone have the email regarding the incentive? If you have the email could you please post here? I called today and representative does not see the incentive and was "excalating" this.

Did you driver realise that in the new terms of use there’s no where you can arbitrate for a deactivation. It’s removed. They basically leave you with no way to fight back.