Steam is incredibly good at returning hacked accounts. A personal experience of mine: I was hanging with a friend and it turned out he had clicked a disguised link that led to his account being hacked. He got that account back before the day was over with, and without many issues other than a single game ban (that he just hasn't bothered to see about getting lifted)
In my sleep-deprived stupor in August of 2021, I fell for the 'I accidentally reported your account' scam and lost my account. I reported it to Steam and woke up in the morning, and they had my account back with a temporary password in my email address. The ticket was submitted at 9:19pm, and the recovery password came at 5:16am. That's just shy of eight hours. In a world where every other support team can take days, weeks, or not even help you at all, Valve returned my account in eight hours.
1 million dollars and they give it to some Joe nobody knows as a prize for an event nobody cares about instead of investing any of it to better their platform or staff.
The one time I dealt with Roblox support, it became abundantly clear it was easier to just create a new account. That company is worse than mobile companies.
For real. It’s been a few years since I lost my account but it was 10+ years old. They asked me for the first god damn code I redeemed for Robux, and that’s that.
Bro I had the hardest time with Roblox support the one time I needed. Way back in like 2016 I won a very expensive limited that was worth a good amount. Someone scammed and traded it off my account. I emailed Roblox explaining what happened. I had an issue with the fact that my first email I used on my account was some AOL that I made when I was little and I stopped using it. I had forgotten the password and couldn't access it and it took forever to explain to Roblox that I couldn't use that email. Eventually however I was able to get my limited restored but I had no faith that it was gonna happen until it did.
Can agree, I've fallen for a few tricks back in the day when I was young and naive. Lost my account atleast 2 or 3 times, got it back and still have it.
I fell for that on a very sleep-deprived day with my discord account. Ticket is still open after more than a half year. Only got AI-response on the ticket and twitter... they didnt even care that the scammer used the identity of their financial manager (i found out later)... Glory to Steams Support!!!
In my sleep-deprived stupor in August of 2021, I fell for the 'I accidentally reported your account' scam and lost my account. I reported it to Steam and woke up in the morning, and they had my account back with a temporary password in my email address. The ticket was submitted at 9:19pm, and the recovery password came at 5:16am. That's just shy of eight hours. In a world where every other support team can take days, weeks, or not even help you at all, Valve returned my account in eight hours.
helps when each employee earns close to or more than millions a year.
I fell for the same thing like a dumbass and
Steam was very quick at getting my account back to me. I didn't have to freak out for long at all, I believe it was only a few hours for me, excellent response.
How does this scam usually go? I know not to fall for it, since I've seen it enough times, but I don't entirely understand what could follow from the initial message of "sowwy, I accidentally reported your account 🥺" that would result in a compromised account.
In my case I was messaged on Discord by someone who sent me a screenshot of my Steam account and asked if it was mine (same profile pic and name, wasn't hard to connect the dots) and had me 'contact' a customer service rep on Discord who sent me a code and had me give it to them. They even sent me a certificate to verify their identity, which was basically patchwork. So many red flags that I filtered out and ignored because common sense left me in my tiredness. They calculated my total account value (purchases) and wanted me to give them half of it to clear the report and return the account. I snapped out of it and realised 'I'm such a fucking idiot' and sent Steam a ticket then went to sleep.
I think they may have wanted my account because I had Dead By Daylight, all the DLC up until 2020, and about 600 hours on it. Hadn't played it in a long time by that point. But with how egregious the hacking and cheating scene is in that game I wouldn't be surprised if most cheater accounts are stolen. Somewhere else in the commente under this post somebody mentioned they got their account back with a game ban on it but haven't bothered to appeal it yet. Who knows what they planned to do with mine.
I had my EA account hacked a few years ago and was able to get it back within five minutes of realizing it was hacked through EA's customer support live chat. It's good that Valve got your account back but I wouldn't say it's something they are any better at than other gaming companies. I'm sure they're better about it than some, but they definitely aren't the best at it.
In 2007 my account was taken over and I sent Valve an email with photos of my games showing the CD keys, plus the date and my name written on a sheet of paper next to it. They took care of it within 24 hours!
Pro tip: Have a physical disk version of a steam game in your library. If you need your account back, Steam support will provide you a code to write near the CD-key and send in a photo of it. Got back my account this way in 3 hours.
Sure! They asked me proof that it's my account so they sent me a random code, and asked me to write it on the CD case of the game in a way, that both the code and the CD key of the game was visible, and take a picture of it, proving that I am holding the physical copy of the game that is activated on my account.
I had an account from when I was a teenager, I haven't purchased a game or had a bank account linked so I didn't have access to any prior digital receipts etc. When I got hacked, I explained all of this expecting nothing.
I told them recent games I played, what games I had etc in the hope something could be done. Within 24 hours, they handed me my account back. It was amazing!
They be real fast w that. Once i was sleepy af. It was like 11/12pm and i did smth to get hacked ( idk what, prolly a weird link and logged in) sent an ticket before going to sleep. Wake up and see that they replied like 1/2 hours later ( from submitting the ticket)
One day I found my account had been disabled. When I contacted support they just told me my account had been used with a "hacked cybercafe account" and that's why it was disabled.
They didn't explain what that means. They didn't entertain the idea that I was a victim rather than a perpetrator. When I tried to ask on the forums what a cybercafe account was, they banned me from the forums.
I lost all my games and never got them back.
This was a long time ago though, back when Steam was pretty new. So maybe it's better now.
Yeah. Learned this the hard way. Some Russian guy took my account while I was in the army so I didn‘t notice. Got me banned in CS:GO and took all of my items worth several 100 dollars.
I get why they can‘t lift the ban but I don‘t understand why they wouldn‘t return my items.
Idk seems like that is only true for American support. A friend was hacked last year with his account he made when steam released (I think 16 years ago). The German support wanted the key of his first game and was very adamant and sounded like chat gpd. Once he got somebody from the American support it was resolved in 2 emails.
I've gotten an account back from steam when I only had the username and the credit card used to buy all the games. I didn't have the password or access to the e-mail that had been used to set up the account.
Its more-so that their requirements for account recovery are not very strict. They've been known to let unauthorized people into accounts before, whereas a company like google will refuse to service you unless you have access to the proper backups attached to your account.
Reported a scammer messaging me, dude got banned before I was done making fun of him.
(Felt like I got robbed of my Kitboga moment. I'd just started to craft a narrative where my jealous bf took over the chat and started asking the scammer if he was making a move on his girl)
Steam is incredibly good at returning hacked accounts.
Eh, most of these gaming companies are good at returning hacked accounts. I had my EA account hacked a few years back and was able to get it back through their customer support live chat in like 5 minutes. I also had the same experience with Rockstar when my Rockstar account got hijacked from some Russian.
I think the meme is referring to a recent post where steam support made a joke in regards to banning someone. The idea that other companies can't or won't help you recover your account is bogus, though.
yeah my account from early 2000's was hacked and gone but during covid i tried to get in and steam gave it right back to me. all my info was in Russian but i had my steam games back lol
They’re good at hacked accounts but not stolen items. My account got hacked and Thousands of dollars worth of Dota cosmetics (most of their value came from them being items from TI1 and TI2) were stolen and Steam told me that account security was not their job
Yep. I had my Steam account stolen a few years ago. The scammer changed the email and password, so I had no way in. Steam got my account back to me within just a day or two.
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u/BenderTheLifeEnder 2d ago
Steam is incredibly good at returning hacked accounts. A personal experience of mine: I was hanging with a friend and it turned out he had clicked a disguised link that led to his account being hacked. He got that account back before the day was over with, and without many issues other than a single game ban (that he just hasn't bothered to see about getting lifted)