r/ModSupport Nov 02 '23

How to get help on r/ModSupport!

65 Upvotes

Welcome to r/ModSupport! You’ll find two ways to get support in this subreddit: Posts in r/ModSupport and r/Modsupport modmail for direct admin support.

Posts into r/ModSupport:

This community is a place to ask questions you have regarding moderation on Reddit and discuss answers with other moderators. All posts are monitored by Reddit’s admins, who will flair posts once questions are appropriately answered by other mods or respond to posts that can benefit from admin clarification. In addition, we have a bot that removes posts from non-moderators, as this space is reserved for support for moderators.

Post your question into when you have a question about mod tools or are seeking general advice on your subreddit.

Examples of topics that violate subreddit rules and will be removed:

  • Rule 1: Rule violations, questions about specific admin actions, and appeals (e.g. account and banned subreddit appeals, report responses for content reported to the Safety team)
    • You can modmail for admin support on these topics.
  • Rule 2: Calling out other users or subreddits
  • Rule 3: Not being civil toward others
  • Rule 4: Off-topic posts that are not related to moderation on Reddit

Please post all bugs into r/bugs and choose the appropriate flair - Mod Tools - iOS, Mod Tools - Android, Mod Tools - Desktop or Mod Tools - Mobile Web.

Bug Reporting best practices include:

  • Description: 1-3 sentences on the issue.
  • Platform and version: web or mobile + version (for ex: 2022.23.1).
  • Steps to reproduce: what actions do you take to experience the bug?
  • Expected and actual result: What did you experience and what do you think you should experience instead?
  • Screenshot(s) or a screen recording: These can help us narrow down your issue.

Admin Support via r/Modsupport modmail:

When you have questions with sensitive information such as mentions of other users or subreddits, appeals of safety actions, or requests to unban your subreddit, you can modmail r/ModSupport directly for Admin support. Your message may prompt an automatic response from our Modmail Answer Bot with Mod Help Center articles that might answer your question. If these articles do not help answer your question, you can simply respond back with “more help” and an admin will assist you directly.

To get Admin support via r/modsupport modmail, click here

For the following support needs, please use these specific links:

  • Review of Safety team actions: use this link to submit your request
  • Appeal banned subreddit: use this link to submit your request
  • Remove a top mod of your subreddit: refer to the top mod removal process.

Other forms of Mod Support:

How to report violating content:

  • If you need to report content that violates Reddit Rules, use the report button on the content or use our report form list
  • If you need to report Moderator Code of Conduct violations, use this link

Mod Help Center also has incredible articles on common Moderator questions!


r/ModSupport Sep 05 '24

Announcement An Update to How Moderators Report Bugs

59 Upvotes

TL;DR - We are changing how to report moderation bugs. All bugs will be posted in r/bugs to streamline bug reports in one place to increase visibility for Redditors and our teams investigating bugs. Mod Support will monitor r/bugs and continue to flag reports to the appropriate teams.


Hello, Mods! We wanted to share an update on how we will be handling bug reports.

Currently, moderator bugs are either posted in r/ModSupport or sent to us via Modmail. Our team follows up if we need more information on the report or try to troubleshoot the issue with you. Ultimately, we flag these bugs to our engineering teams to fix. This process results in time-intensive troubleshooting for bugs that may have already been reported across different spaces, and limits visibility for our internal teams on which bugs are being caught by the most number of mods.  

Moving forward to streamline reporting for moderators and increase transparency for our internal teams, all bug reports will be posted to r/bugs. We've added moderator-specific flair to r/bugs which we ask you to use so we can appropriately organize reports, this will also make it easier for other mods to search and reduce duplicate reports. The flair applied will be the following: Mod Tools - iOS, Mod Tools - Android, Mod Tools - Desktop or Mod Tools - Mobile Web. The teams will monitor posted bugs, but if we have questions about your report, we will respond and clarify. As a reminder, bug reporting best practices should still be followed.

Bug Report Format

  • Description: 1-3 sentences on the issue.
  • Platform and version: web or mobile + version (for ex: 2022.23.1).
  • Steps to reproduce: what actions do you take to experience the bug?
  • Expected and actual result: What did you experience and what do you think you should experience instead?
  • Screenshot(s) or a screen recording: These can help us narrow down your issue.

We'll also utilize r/RedditBugs, a bug-tracker subreddit, to track selected known bugs across Reddit. If you're experiencing a persistent bug, please search r/RedditBugs to see if a fix is already in the works. You won’t be able to comment, but if you want to signal that you're also experiencing a specific bug outlined here, please upvote that post. See here for more details on r/RedditBugs.

We know this change will take some time to get used to, so any bug reports posted in r/ModSupport will be cross-posted using a bespoke dev app in r/bugs with a reminder about the new process. Additionally, if you report a bug via r/ModSupport modmail, we will ask you to post the bug in r/bugs for increased visibility.

Our commitment to squashing bugs will not change. r/ModSupport will remain a community where mods can ask moderation questions and get advice from mods and admins. The Mod Support team will monitor r/bugs daily (just as we do in r/ModSupport) and follow up with you if needed.

Please feel free to ask any questions you may have below! And check out r/bugs to begin reporting any bugs you find!


r/ModSupport 3h ago

What qualifies a user for "Reputation Filter: May be from a spammer or someone likely to break rules"

6 Upvotes

What user actions make this pop up in the queue? More often than not, when I see it, I can't find anything leading me to believe they are spamming or likely to break rules.


r/ModSupport 9h ago

Why would Reddit remove the "About" option in sub headers on the app? Now the only header link is "Top Members"? I can't imagine a less helpful update. Please add back the About link!

16 Upvotes

Am I missing something? What is the rationale here? I mod several subreddits mainly using the app, and I used the About link constantly. I frequently directed new or confused (or newly banned) users to just click on the About section to see the rules, and now it's gone. The rules are now buried in "Learn about this community" on the app by clicking on the dropdown menu which is not at all straightforward.

Obviously most users didn't read the rules anyway, but at least it was there to direct them to when explaining rule-breaking behavior. I do not care one single iota about Top Members. It is not helpful at all to new users of a subreddit or Reddit generally. This will not foster good participation on any subreddit. What gives?


r/ModSupport 1h ago

How easy is it to accidentally become "inactive" in a low-traffic sub?

Upvotes

I have a sub that averages ~1 submission per week. The trickle of posts is constant, but low. I approve the submissions and sometimes shuffle flairs around but not daily. Am I at a risk of becoming "inactive"? How easily can you make a redditrequest and actually succeed when there's a mod that actively monitors the sub (=me)?

As a part of my duties I've been trying to grow the sub but it's been quiet lately because it's a rather niche topic. I think I've "harvested" most of the folks that are interested in the sub to begin with i.e. I've reached the saturation point. There's a sub that is like "the main hub" which has 100x more members than mine. I'd still rather keep trying to maintain and grow the sub than abandon it altogether.

Morally speaking: if my efforts aren't good enough should I pass it on to someone else, a potentially more enthusiastic person? How would I even go about finding one?

I recruited another long-standing member as a mod but their efforts in growing the sub have also been in vain. In fact now their mod actions are eating away from mine so maybe that recruit was even counterproductive?


r/ModSupport 0m ago

Changes not showing up in my subreddit

Upvotes

I recently made a few updates to my subreddit, including changing the subreddit name and updating Automod to require certain keywords in posts. However, none of these changes seem to be showing up or taking effect on sub. The automod message isn't triggering, and the new name isn't appearing either. I've double-checked my settings and saved everything. Any idea what could be causing this, or how long changes usually take to reflect? Would really appreciate any guidance or fixes!

Thanks in advance.


r/ModSupport 10m ago

server error while changing widget position

Upvotes

since yesterday whenever I try to change widget position it hits with "server error" tried different browser at different times same error only in this particular sub r/TeenIndia


r/ModSupport 27m ago

Add banner on mobile

Upvotes

Only Mod Action available on my phone is Queue. I wish to add a banner (none now) from the phone, since I do not have other Internet access. How?


r/ModSupport 58m ago

Changes to Post Flair settings never get saved half the time.

Upvotes

Title. Half the time they don't even save properly despite clicking the save button. You have to reload and open it in a new window to get it working again,

Pretty annoying


r/ModSupport 11h ago

AI content combat - AI to flag AI-generated posts?

6 Upvotes

I know this probably doesn't exist today, but I feel like it's a need that is rapidly approaching, as in.. I don't want AI-generated garbage in my sub. Is there/how could I use AI to detect potentially ai-generated content and flag it for me. Maybe a future automoderator feature? Is there an external tool that can do this?


r/ModSupport 11h ago

Can't figure out why someone's post was removed as spam

4 Upvotes

Hi,

A verified poster contacted us via modmail saying her post had been taken down. I remember seeing it up before.

  • The title didn't break any of our rules, so I don't think it was our automod.
  • There's not an automated message from automod saying it was taken down.
  • There's nothing in the queue or in the mod log.
  • The only way we know it was removed was the note under it after a mod approved it that says (unspam).

Was this a Reddit removal?

I'm so confused. Halp please?

Here's a screen shot of the poster's mod view:

https://imgur.com/a/1dqD9Vc

If you're Reddit admin and need more info, please let me know. I just didn't want to share this user's info unnecessarily. Thanks!


r/ModSupport 4h ago

Photo upload

0 Upvotes

Why do I get Unable to upload image?

Are images censored?


r/ModSupport 1h ago

Is my account suspended?

Upvotes

Unable to view my profile, change my email, de-link account or make any changes to my account. However I can still comment and replies. Even tried deleting account but keep getting an error.


r/ModSupport 11h ago

Comment won't approve

3 Upvotes

I've approved a comment in my mod queue no less than a couple dozen times. Mobile and desktop. It won't go away. Not sure what info to share...


r/ModSupport 20h ago

I need a bit of advice

5 Upvotes

My sub has a rule that clearly states that DMing a mod for sub related issues is wrong but still someone sent me a message.
I redirected them saying that this is breaking a rule so don't message me here.

They in turn threaten me with a cyber complaint stating "I'm going to dismantle the entire group so you "mods", don't have to be "mods", anymore."

What should I do and also he sent a picture of the complain to harass me and when I replied "Read the rules before doing anything is just a basic etiquette of any community. You can report but we will also attach the messages you sent. Bye"

He starting basking me saying he will complaint to the local authorities.

How to proceed ?

PS : I have banned him from the sub when he sent me the threat because of him sending a modmail asking for girls for which he got muted for 28 days , following which the problem started !


r/ModSupport 7h ago

My sub was renamed, and another sub with my main now exists?

0 Upvotes

I had a sub for an old video game that no longer had online support, but with online support coming back i was going to start getting some things going, when I realized the sub had been renamed to gibberish. I looked and someone else now has my sub? What happened and can I get it back?


r/ModSupport 18h ago

Matches Regex option fades away in Automation.

2 Upvotes

I am trying to setup Automation for on of my community I mod. But the 'matches Regex' option in the dropdown faded/greyed out.

Screenshot: https://imgur.com/a/gmLgL72


r/ModSupport 1d ago

If I share a link to a subreddit on another platform and a lot of people join quickly, could the subreddit get banned?

4 Upvotes

r/ModSupport 17h ago

old.reddit help? I think it is related to either subreddit settings or stylesheet

1 Upvotes

I am new to old.reddit and I've just started to update the look/content for that side of our small fan community -- r/WhatIfMarvel -- but there is text that I cannot figure out how to remove. The text is visible on the sub but doesn't appear to be in subreddit settings or edit stylesheet:

"created by SQL-HackerDev a community for 5 years"

This user/community has no connection to our sub anymore. Any assistance is appreciated!


r/ModSupport 1d ago

Polls are currently unavailable on desktop web browser, when will it return?

7 Upvotes

I went to make a poll just now and was greeted with this:

Polls on the web are currently under construction. Use the Reddit app instead.

Normally when making a poll on desktop it would redirect you to new.reddit and you could make it there. Now we can't do it, and there's no way I'm downloading the reddit app. I refuse to do so.

Any word on when we should get polls back on desktop web browser??


r/ModSupport 22h ago

Adding that user…

2 Upvotes

Hi someone has messaged me asking if they are banned from my sub. I have no banned users. No blocked users. I want them as a member but when I invite them reddit says try again later. So frustrating. Any suggestions? Thank you.


r/ModSupport 17h ago

I would like awards enabled in one of my subs, thank you!

0 Upvotes

Hello, please see the title. I have noticed in one of my subs r/canadahousing I get awards usually but not on the other sub that I mod thanks.


r/ModSupport 21h ago

Every time I try to create a new subreddit community I get this error message "There was a problem creating the community. Please try again later." Please help

0 Upvotes

Did I hit my limit? I have made a total of 26 subreddits over the years. Is the system preventing me from making any more because I've hit a limit? Reddit doesn't say anywhere that there is a limit of how many you can create. Just not more than 3 per day.


r/ModSupport 9h ago

Removed from moderator by discrimination. Still seeking justice.

0 Upvotes

Won't specify names, still going with posts as attention is sometimes important to prevent prejudice.


r/ModSupport 23h ago

How do you change what members and online ppl are called?

1 Upvotes

r/ModSupport 15h ago

Need Help to ‘Establish my Account?’ ASAP

0 Upvotes

I need to make a group chat for me and my friends and this is the only platform we can use. We have plans later today and need to discuss them. It says I can’t because my account isn’t established enough even though I’ve had Reddit for a while. How can I do this ASAP?