r/24hoursupport Oct 21 '17

[Meta] New 24HourSupport Discord Chatroom

22 Upvotes

If you like helping out, you should come hang out in our new Discord.


r/24hoursupport 3h ago

Windows Green/pink lines immediately appeared on my laptop screen

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1 Upvotes

I immediately have to post this here to ask for help. As I'm using my laptop, the screen suddenly turns to pinks lines all over it. It makes me panic and immediately turn off my laptop. When I turn it on, green lines appeared to all of the screen except the top part. I need immediate help to repair my laptop as soon as possible. Don't have any contact to tech repairs right now so Reddit is my only hope this time.


r/24hoursupport 8h ago

Never mind Phone Charging Port a Little Too Soggy

1 Upvotes

My phone got dropped in water and everything seems to be working fine, except for the charging port. I've tried multiple chargers and it just won't charge.

When i pulled the charger out of the phone it had some water on it, so it's definitely the water. How do i get the water out of there?

I guess this isn't really a software issue but still, tomato tomato

EDIT: Nvm lol it air dried i guess all it needed was time


r/24hoursupport 9h ago

Blue screen with constant loop of “Pc didn’t start correctly”

1 Upvotes

I


r/24hoursupport 10h ago

Windows Keyboard not working properly, unsure whether this is hardware or software and would appreciate any help.

1 Upvotes

Basically only with certain keys, they don’t activate until I press another. For example, if I press the “W” key, it doesn’t work. However, if whilst holding “W” I press another key such as “E”, they will both input at the same time. Any ideas? I can provide more information if needed such as the specific keys not working, with help I can find specs but I currently don’t know them.


r/24hoursupport 12h ago

My Microsoft account has been hacked

1 Upvotes

I have been hacked

Hi guys a week ago my laptop got hacker lucky my social was save but the hacker managed to get my steam account and sold my stuff but I managed to got my steam account back. The bigger problem now is the the hacker has taken over my Microsoft account and changed the email I had asked help from Microsoft but they only suspended the account I had bought minecraft on that account and now I can’t play because on which the email I bought Minecraft with doesn’t exist can anyone help me plzz

Btw the email is still the on my laptop the I open the windows tab and in settings but when I go to manage the account the account doesn’t exist


r/24hoursupport 16h ago

Windows Buzzing noise in headphones even when PC is muted, visual artifacting

1 Upvotes

I have a strange issue that just started occurring today, worried that my GPU might be dying.

When I run certain games, and only certain games, I get a strange buzzing noise that comes through my headphones even with my PC muted.

The last time I tested one of these games, upon closing out I had several freezes that lasted as long as 15 to 20 seconds each. These freezes were accompanied with some minor visual artifacting. Eventually it went away and stopped, and I was able to restart my PC and clear the CMOS.

I checked to make sure that my surge protector is plugged into a fully grounded socket, it is. I then ran a long GPU and CPU stress test, which did not trigger the buzzing noise and did not indicate any problems.

When I launch certain games the buzzing sound still persists.

Heat levels seem fine, I am monitoring CPU heat, GPU heat, GPU, hotspot and memory heat, etc. All fans appear to be working perfectly fine. All voltages seem to be fine, as far as I can tell.

This problem literally just started today, and I haven't had any software or hardware changes between yesterday and now.

Kind of at a loss as to where to go from here. Any and all help would be much appreciated.

My PC specs are: MOBO - Gigabyte X870E Aorus Elite WiFi 7 (newest BIOS version) CPU - AMD Ryzen 9800X3D GPU - EVGA 3080 RAM - G.Skill Trident Neo RGB DDR5-6000 (2x16GB) PSU - EVGA 1000 watt power supply gold rated


r/24hoursupport 16h ago

Windows Should I turn my disk back, from dynamic to basic?

1 Upvotes

My story may sound dumb, I was trying to solve an USB problem on my PC, and accidentally I ended up turning my disk (E:) from basic to dynamic.

I read a little about this issue and fortunately my OS runs on (C:) so it wouldn't be a problem if I decide to turn my disk (E:) back to basic.

However, after reading a little more, some YT tutorials claim that I can turn my disk back without losing any data, but most comments said that is not true and ended losing their data anyways.

So, my question is, should I leave my disk (E:) as dynamic? Does leaving it that way affects performance, storage, etc.

EDIT: I do not have a backup. My disk (E:) is only dedicated to store movies, family photos and steam games. No apps nor Windows files.


r/24hoursupport 21h ago

How can I solve this and get the drivers back? I haven't been able to get Logitech apps to recognise the camera so I can't update it or anything. What can I do.

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2 Upvotes

r/24hoursupport 1d ago

Google Family Link

0 Upvotes

Hello, I need help removing a google account from being under supervision. This email is for a business, and a previous owner of the business thought it made sense to make this email a child account under his personal email. We do not have access to his personal email and we need to remove our business’ gmail account from being under his supervision. The account’s birthday is in 2020 (again idk why he did ts) so it’s not like we cant just remove it when it becomes old enough any time soon.


r/24hoursupport 1d ago

Windows Using headphone mic and laptop speakers at the same time

2 Upvotes

How can I use my headphones as a microphone and my laptop’s speakers as the output? I tried selecting them manually, but both show up as one device. I also tried changing the setting to "mic in" from Realtek advanced settings, and it did what I wanted, but the headphone mic barely picks up anything and is practically unusable. However, with any other setting, it works perfectly fine.


r/24hoursupport 1d ago

Acer nitro 5 wont turn on.

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2 Upvotes

Just received the laptop from amazon. I was setting it up just fine till i had to reboot it to update. It turned off and stayed off. It has a purple light indicator on it. Tried force shut down but the light wont go off. I also tried switching outlets. Any suggestions?


r/24hoursupport 1d ago

Unresolved Screen started showing black lines

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1 Upvotes

My laptop screen started showing black lines at the bottom and has almost completely covered the taskbar. I tried connecting it to a different monitor and it works perfectly fine.

What could be the problem?

Device: LENOVO IDEAPAD GAMING 3 15IMH05 Processor: Intel(R) Core(TM) i5-10300H CPU @ 2.50GHz RAM: 8.00 GB System: 64-bit operating system, x64-based processor


r/24hoursupport 1d ago

Is there any way to make this update not pending, like cancel it? Or how can I fix the error. No Windows stuff is working since the updates pending.

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2 Upvotes

r/24hoursupport 1d ago

Disable hotel mode!

0 Upvotes

I would like to disable hotel mode I’m staying at a hotel and would like to use the hdmi

LG tv model : 27LN661H0LA


r/24hoursupport 2d ago

Unresolved Issue with videos on new 45" display. Videos will play normally for 2-3 seconds then divide/separate into weird lines.

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4 Upvotes

So I recently started using a new LG Ultra gear 45" display.

When I try to watch a video it will play normally for a couple seconds and then desync (for lack of a better term) and kinda divide into 2-3 offset images where each image contains only 1/2-1/3 of the rows of pixels.

If I pause the video it looks normal. Similarly, if I drag and move the window around while the video is playing it works normally, but as soon as I stop moving the windows this issue pops up. I am unable to screenshot the issue by here is a cell phone pic on what it looks like.


r/24hoursupport 1d ago

I recently got my phone stolen, it is in China now and I just got this text from a random number. How should I go about responding to this?

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1 Upvotes

r/24hoursupport 2d ago

Windows W, Z, Tab, and the Windows key all collectively stop working randomly

3 Upvotes

As the title suggests, those four keys all stop working at the exact same time and spontaneously will start working again. When I notice one is out, the rest will be out, and vice versa. My theory is a hardware thing, but I'm not tech-savvy enough to really go into detail about what it could potentially be. This started sometime in November last year if I'm remembering correctly; at least somewhere around that time.

I've tried blowing under the keys, restarting my laptop, and updating my drivers but nothing seems to permanently change anything. They will have times where they all work for the entire day, and the next they'll be on and off or mostly off. I'm not sure what to do or what the exact problem could be. Any help?


r/24hoursupport 2d ago

Dyon Screencast

1 Upvotes

Hey, I got a Dyon 32 Pro Tv. There‘s a app called screencast, but when I click on it, theres a blue screen. I tried every screen mirroring App. Does anyone know how this works?


r/24hoursupport 2d ago

macOS / iOS Gray bar on the side of my screen

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1 Upvotes

Computer is a MacBook Air. Gray bars appeared suddenly when I opened my laptop this morning. Nothing was closed in the screen. The colored stripes on the side are from a previous screen crack but that’s not a concern for me.


r/24hoursupport 2d ago

Windows File problem?

1 Upvotes

I logged onto my asus 16 and I got the problem D:/WINDOWS/System32/LogFiles/Srt/SrtTrail.txt

Anyone know what it is and how to fix it for Windows 11?


r/24hoursupport 2d ago

Sudden problem with laptop please help

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3 Upvotes

Hi, so these lines on the bottom of my laptop appeared suddenly, the laptop hadn't been moved or touched since the night before, booted it up and they were there. They seem to be inconsistent other than covering the bottom section, and weirdly go away when I'm on word?

At first I thought it was a loose cable from the screen but surely if it goes away on word it can't be?

Please help me figure out what's going on because I need this for my uni work!!


r/24hoursupport 2d ago

Unresolved SD card suddenly unreadable and looks empty, device insists on formatting?

1 Upvotes

I was trying to recover pictures from a really old (10 years old..) SD card with really precious pictures, when suddenly mid transfer my computer gives me a warning that says "offline/empty disc" and the phone i had the SD card in suddenly cant detect it anymore. dont have any other phone with me where i can test whether the SD card is still readable or not, and i dont really have the resources currently to go to a data recovery person. How can i make sure the card isnt dead (hopefully)? It happened so suddenly, and i did transfer a significant amount of pictures and videos already, albeit most of them being corrupted. There is no physical damage to the card as far as i can see, and i havent taken it out since the first time i found it and put it inside the phone. Any and every help is appreciated and please explain what i should do as if im a 5 year old......the card is ttec microsd 16gb (an ancient looking thing)


r/24hoursupport 2d ago

Unresolved Laptop screen help

1 Upvotes

Laptop screen help

The other day I turned on my laptop (maingear vector pro) and there was a line through the screen and it was frozen. So I restart it, screen never comes back on. It’s just a black screen, camera still works on the screen though. I can connect to a monitor and that works as well. I checked display settings and it’s not even detecting my laptop screen. I’ve tried updating drivers and a couple other things but I can’t get the screen to work:/

After messing around in the node control panel and disabling “NVIDIA Optimus” the screen is back on, but just dark. But I have to do a hard reset (hold power for 60 seconds) every time to make it turn on. I try turning the brightness up but it automatically goes back down to 0 every time. I’m at a loss


r/24hoursupport 3d ago

Someone keeps trying to login to my Ladbrokes account..

1 Upvotes

Sorry if this is the wrong place to post.

Does anyone know if I can see the login activity as I can't find anything. I've changed my password and enabled 2FA. Im unsure how someone would even know I have an account on there.

I've checked haveibeenpwnd and there's been no recent breaches on any of my email addresses.

Is it likely to be someone I know?


r/24hoursupport 3d ago

Unresolved Need help with this DMP File - random BSOD since this week.

2 Upvotes

I was playing Black Ops 6 when I out of the blue received a BSOD and the PC rebooted. The BSOD said: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED -> and some other stuff but because of the fast rebout I was not able to read this. This happened ONE time before while playing Minecraft (with shaders).

I tried to analyze the DMP-file, but I can not make any sense of what the problem actual is. Is there anyone who can help me?

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8044faa3f83, The address that the exception occurred at
Arg3: ffffea099aff6928, Exception Record Address
Arg4: ffffea099aff6110, Context Record Address

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : AV.Type
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 1140

    Key  : Analysis.Elapsed.mSec
    Value: 9882

    Key  : Analysis.IO.Other.Mb
    Value: 18

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 38

    Key  : Analysis.Init.CPU.mSec
    Value: 359

    Key  : Analysis.Init.Elapsed.mSec
    Value: 17501

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 103

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27793.1000

    Key  : Analysis.Version.Description
    Value: 10.2410.02.02 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2410.2.2

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x1000007e

    Key  : Bugcheck.Code.TargetModel
    Value: 0x1000007e

    Key  : Dump.Attributes.AsUlong
    Value: 0x21808

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0x0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: AV_dxgmms2!VIDMM_PAGE_DIRECTORY::ExpandLargePagePte

    Key  : Failure.Exception.Code
    Value: 0xffffffffc0000005

    Key  : Failure.Exception.IP.Address
    Value: 0xfffff8044faa3f83

    Key  : Failure.Exception.IP.Module
    Value: dxgmms2

    Key  : Failure.Exception.IP.Offset
    Value: 0x103f83

    Key  : Failure.Exception.Record
    Value: 0xffffea099aff6928

    Key  : Failure.Hash
    Value: {d4e18772-6233-942e-af8e-14a998641ee7}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 0x7497cf94

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 1

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 0

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 38408431

    Key  : Hypervisor.Flags.ValueHex
    Value: 0x24a10ef

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 0x3f7


BUGCHECK_CODE:  7e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff8044faa3f83

BUGCHECK_P3: ffffea099aff6928

BUGCHECK_P4: ffffea099aff6110

FILE_IN_CAB:  040325-9734-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


DUMP_FILE_ATTRIBUTES: 0x21808
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffff95863bfb5180

EXCEPTION_RECORD:  ffffea099aff6928 -- (.exr 0xffffea099aff6928)
ExceptionAddress: fffff8044faa3f83 (dxgmms2!VIDMM_PAGE_DIRECTORY::ExpandLargePagePte+0x00000000000000d3)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000048
Attempt to read from address 0000000000000048

CONTEXT:  ffffea099aff6110 -- (.cxr 0xffffea099aff6110)
rax=0000000000000000 rbx=ffffba8cb4f09601 rcx=0000000000000000
rdx=ffff95864a8a3310 rsi=000000034c600000 rdi=ffffba8ca1975830
rip=fffff8044faa3f83 rsp=ffffea099aff6b60 rbp=ffffba8cc8f64450
 r8=0000000000000001  r9=0000000000000541 r10=0000000000015061
r11=ffffba8ca9139000 r12=ffff95863bfb98d0 r13=0000000000000b10
r14=ffffea099aff7001 r15=00000000000002c4
iopl=0         nv up ei pl nz ac po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050216
dxgmms2!VIDMM_PAGE_DIRECTORY::ExpandLargePagePte+0xd3:
fffff804`4faa3f83 482b7048        sub     rsi,qword ptr [rax+48h] ds:002b:00000000`00000048=????????????????
Resetting default scope

BLACKBOXBSD: 1 (
!blackboxbsd
)


BLACKBOXNTFS: 1 (
!blackboxntfs
)


BLACKBOXPNP: 1 (
!blackboxpnp
)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

READ_ADDRESS: fffff8047c9c34b0: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 0000000000000048 

ERROR_CODE: (NTSTATUS) 0xc0000005 - De instructie op 0x%p verwijst naar geheugen op 0x%p. Het geheugen kan niet worden %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000048

EXCEPTION_STR:  0xc0000005

STACK_TEXT:  
ffffea09`9aff6b60 fffff804`4fa8181e     : 00000000`00000000 00000000`0142c600 00000000`0142c400 00000000`00000000 : dxgmms2!VIDMM_PAGE_DIRECTORY::ExpandLargePagePte+0xd3
ffffea09`9aff6c40 fffff804`4fa8024f     : ffffba8c`a1975830 ffffba8c`c8f64450 ffffea09`9aff7070 00000000`00000000 : dxgmms2!VIDMM_PAGE_DIRECTORY::CommitVirtualAddressRange+0x19be
ffffea09`9aff6df0 fffff804`4fa64c24     : ffffba8c`90371b90 ffffba8c`c8f64450 ffffea09`9aff7070 00000000`00000000 : dxgmms2!VIDMM_PAGE_DIRECTORY::CommitVirtualAddressRange+0x3ef
ffffea09`9aff6fa0 fffff804`4fa7faf3     : 00000000`00000000 00000000`00000040 ffffea09`9aff7150 00000000`00000000 : dxgmms2!CVirtualAddressAllocator::CommitVirtualAddressRange+0x994
ffffea09`9aff7130 fffff804`4fa566ed     : ffffea09`9aff7440 ffffea09`9aff7440 ffffea09`9aff72d0 00000000`00000000 : dxgmms2!VIDMM_GLOBAL::CommitVirtualAddressRangeSystemCommand+0x2f7
ffffea09`9aff71d0 fffff804`4fa5509e     : ffff9586`3e047000 ffffba8c`c8f64a80 ffff9586`3e047000 ffffba8c`c8f64a80 : dxgmms2!VIDMM_GLOBAL::ProcessDeferredCommand+0x4bd
ffffea09`9aff73c0 fffff804`7be4fd8a     : ffffba8c`a01f3000 fffff804`4fa54901 ffffa900`d9740100 025fe07f`b8bbbd01 : dxgmms2!VidMmWorkerThreadProc+0x6de
ffffea09`9aff7570 fffff804`7c07a024     : ffffa900`d9740180 ffff9586`3bfb5180 fffff804`7be4fd30 00200065`0062006f : nt!PspSystemThreadStartup+0x5a
ffffea09`9aff75c0 00000000`00000000     : ffffea09`9aff8000 ffffea09`9aff1000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x34


SYMBOL_NAME:  dxgmms2!VIDMM_PAGE_DIRECTORY::ExpandLargePagePte+d3

MODULE_NAME: dxgmms2

IMAGE_NAME:  dxgmms2.sys

IMAGE_VERSION:  10.0.26100.3470

STACK_COMMAND:  .cxr 0xffffea099aff6110 ; kb

BUCKET_ID_FUNC_OFFSET:  d3

FAILURE_BUCKET_ID:  AV_dxgmms2!VIDMM_PAGE_DIRECTORY::ExpandLargePagePte

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {d4e18772-6233-942e-af8e-14a998641ee7}

Followup:     MachineOwner
---------